1.1 In these conditions ‘you’ are the customer who has registered for the Telephone Banking Service ‘the Service’ and ‘we’ are TSB Bank plc.
1.2 If you have registered for the Service, you can call us to find out information about your personal accounts and, for some personal accounts, give us instructions, including payment instructions, in accordance with the terms and conditions that apply to your account. We will try and carry out instructions immediately. Some instructions can only be processed in normal banking hours, even though the Service can be accessed outside those hours.
1.3 You can usually use the Service at all times but occasionally repairs, updates and routine maintenance on our systems and those of our suppliers may mean that a particular service cannot be used for a short time.