BBA Impact Assessment

Dale End, Birmingham

Branch Review

TSB is committed to meeting our customers’ needs in communities across Britain. So we’re continuing our £250 million investment in our branches and digital service, to make sure we have the right number in the right places, with the right services for our customers. We’ll be improving some branches, closing others and opening new ones.

Since we launched TSB in September 2013, we’ve learned a lot about our customers and we know that the way they want to bank with us is changing. So we’re making changes in our branches to offer better digital technology, and our Partners will always be on hand to help when only face-to-face will do.

There are a number of other branches you can visit, the closest one is currently at 13 Temple Street, Birmingham, B2 5BN but customers from Dale End will soon be able to visit TSB’s new flagship branch at 131 – 132 New Street, Birmingham B2 4QJ.

Dale End branch information: Address: Opening hours:


7 Kings Parade
Dale End
B4 7LT

Monday 09.00 - 17.00
Tuesday 09.00 - 17.00
Wednesday 09.00 - 17.00
Thursday 09.00 - 17.00
Friday 09.00 - 17.00
Saturday 10.00 - 14.00
Sunday Closed


Dale End branch facilities ATMs available inside the branch 2
  ATMs available outside 2
  Immediate Deposit Machines 0
Age of branch customers Age %
U18 3%
18-24 23%
25-34 24%
35-44 18%
45-54 15%
55-64 9%
65-74 5%
How customers use Dale End Branch 1% decrease in counter transactions versus a year ago
1% increase in customers using the counter versus a year ago
No change in ATM cash withdrawals versus a year ago
58% increase in online and mobile banking amongst those that have used the branch in the past year.
Dale End branch personal customers bank with TSB in many other ways 96% used another TSB branch, online and mobile banking or telephone banking
  90% use another TSB branch as well as Dale End
  48% also use the Post Office®
  4% only use Dale End branch
Dale End branch Business Banking customers Fewer than 2% of the customers using the branch were Business Banking Customers
  Over 94% of Business Banking customers used at least one other TSB Branch
Your nearest TSB branch


131 - 132 New Street
B2 4QJ
Opening hours:
Monday 09.00 - 17.00
Tuesday 09.00 - 17.00
Wednesday 09.00 - 17.00
Thursday 09.00 - 17.00
Friday 09.00 - 17.00
Saturday 09.00 - 17.00
Sunday Closed
This branch will be open by December 2016


How do I get there? As this area is pedestrianised, it's just a short walk away.
Your nearest Post Office® Corporation Street
B4 6XS
0.2 miles

If you’re a personal banking customer, you can also use any Post Office® branch to:

  • withdraw money
  • check your balance
  • pay in cash and cheques to your account

All distances quoted are approximate, based on the postcodes shown. Post Office® is a registered trademark of Royal Mail.

You can do your banking in many other ways
If you’re a personal customer
03459 758 758
tsb mobile banking app
If you’re a business customer
0345 835 3858
If you’re not already registered, go to to find out more.


TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237.


Community Engagement

TSB has been engaging with local stakeholders about the impact of the closure of the Dale End branch on the local community.

Who we spoke to:

  • The local Member of Parliament, Shabana Mahmood MP
  • Representatives of Birmingham City Council, Ladywood Ward
  • Local Citizens Advice Bureau
  • Birmingham Chamber of Commerce
  • Local Federation of Small Business

What we heard:

  • TSB was questioned on the impact of the loss of the Dale End ATM machine.
  • TSB was asked what the closure will mean for TSB Partners who work at the Dale End branch.
  • News that TSB would be opening a new flagship branch nearby was welcomed, with local representatives interested to hear more about the services available at the new branch.

What we've done to help customers with the changes:

  • TSB will be opening a brand new flagship branch on New Street later this year. Customers in the nearby area will have access to better technology, improved services and more facilities to make banking quicker and easier, as well as having more TSB Partners on hand to help.
  • We have written to all of our Dale End customers to provide them with information about the closure and the location of their nearest TSB branch.
  • We are displaying important information on posters in the Dale End branch to let customers know about the banking options that are available to them.
  • Our Partners in our Dale End branch, and in nearby branches are discussing customers’ questions and concerns, providing advice on alternative arrangements and details on nearby ATMs. They are taking extra care to help our most vulnerable customers with the transition.
  • We will not be making any redundancies as a result of this decision.