Holding ourselves to account

We need to continue to focus on delivering in the long term with goals that align to national and international standards. This publicly demonstrates commitment to high standards of ethical business behaviours. It’s encouraging us to be transparent on our progress and to use our influence to inspire others to do the same.

Although the Do What Matters Plan as a whole isn’t assured, we work with a range of organisations to make sure some of the targets within the plan are accredited and adhere to independent standards and commitments.


TSB is committed to the UN Global Compact corporate responsibility initiative and its principles on human rights, labour, the environment and anti-corruption. As a special initiative of the UN Secretary-General, the United Nations Global Compact is a call to companies everywhere to align their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption, and to take action in support of UN goals.

We’re the first high street bank to sign up to the Good Business Charter. It’s a national kitemark for responsible business behaviour; it recognises those businesses that are already operating at high standards of ethical business behaviour and addressing the issues that matter most to the public.

See how we’re committing to high standards across our Do What Matters Plan: for customers, businesses, colleagues, communities, and the environment.

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