Our specially trained bereavement advisors in branch will provide face to face help and advice on what to do about accounts, how to pay bills and talk you through the process.
We've provided a short overview to our process and also some frequently asked questions about financial arrangements.
Step 1: Book an appointment in branch
You can book an appointment in branch by visiting your local branch in person or by phoning 03459 758 758.
Step 2: What you will need to bring to the appointment
You will need to bring with you to the appointment:
2 forms of proof of your identity, one showing your name, one showing your address (dated within the last 3 months). Proof of your identity would include:
- Full and current passport
- Full and current photocard driving licence
- Current EU/EEA National identity photo card
Further info can be found on our
The original Death Certificate.
Any passbooks, cards and cheque books.
Any Grant of Probate, Letter of Administration.
You may also find it useful to bring a written list of questions you might have.
Step 3: What to expect during the appointment
Your appointment will be with an advisor who will ask some questions to help us to fully understand your individual case. Most of the paperwork will be completed in branch, however some cases require additional time and expertise to process. For these cases we have a dedicated Bereavement Service Centre to help.
Step 4: If you prefer, you can contact us by post.
We'll need the following documents and information so that we can help you:
The full name and last known address of the deceased customer
The TSB sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)
Your full name, address and contact telephone number
The original Death Certificate or Coroner's Interim Certificate (England & Wales only) or Abbreviated Extract (Scotland only)
The original will, if you know the deceased has left one. However, it's not necessary to send this if the deceased only held joint accounts with TSB
The name and address of the deceased's next of kin (if the deceased died intestate)
Please send the information and documents by post to:
TSB Bank plc
PO Box 373
All original documents will be returned to you and we'll write to you to confirm the next steps in relation to the deceased's TSB accounts. We may ask you for further documentation at a later stage if it is required.
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