When you’ve lost someone close to you, sorting out the finances will be the last thing on your mind. We are here to help make this as simple and straightforward as possible for you.

Our specially trained bereavement advisors in branch will provide face to face help and advice on what to do about accounts, how to pay bills and talk you through the process.

We've provided a short overview to our process and also some frequently asked questions about financial arrangements.

Step 1: Book an appointment in branch

You can book an appointment in branch by visiting your local branch in person or by phoning 03459 758 758.

Step 2: What you will need to bring to the appointment

You will need to bring with you to the appointment:

  • 2 forms of proof of your identity, one showing your name, one showing your address (dated within the last 3 months). Proof of your identity would include:
    - Full and current passport
    - Full and current photocard driving licence
    - Current EU/EEA National identity photo card
    Further info can be found on our  identity page.
  • The original Death Certificate.
  • Any passbooks, cards and cheque books.
  • Any Grant of Probate, Letter of Administration. 

You may also find it useful to bring a written list of questions you might have.

Step 3: What to expect during the appointment

Your appointment will be with an advisor who will ask some questions to help us to fully understand your individual case. Most of the paperwork will be completed in branch, however some cases require additional time and expertise to process. For these cases we have a dedicated Bereavement Service Centre to help.

Step 4: If you prefer, you can contact us by post.

We'll need the following documents and information so that we can help you:

  • The full name and last known address of the deceased customer
  • The TSB sort code and account number of the deceased (we only need one account number, even if there are multiple accounts)
  • Your full name, address and contact telephone number
  • The original Death Certificate or Coroner's Interim Certificate (England & Wales only) or Abbreviated Extract (Scotland only)
  • The original will, if you know the deceased has left one. However, it's  not necessary to send this if the deceased only held joint accounts with TSB
  • The name and address of the deceased's next of kin (if the deceased died intestate) 

Please send the information and documents by post to:

TSB Bank plc
PO Box 373
LS14 9GQ

All original documents will be returned to you and we'll write to you to confirm the next steps in relation to the deceased's TSB accounts. We may ask you for further documentation at a later stage if it is required.

Citizens Advice Bureau

For help on practical and legal matters and contacts for counselling, help and support. Look in your telephone directory for your local office or visit in England and Wales, in Scotland or in Northern Ireland.


Cruse Bereavement Care

For general information, counselling and support. Tel:  0844 477 9400  or visit


Lesbian and Gay Bereavement Project

For support after the death of a partner. London Friend, 86 Caledonian Road, London, N1 9DN. Tel: 020 7833 1674 .


Compassionate Friends

For support after the death of a child. 53 North Street, Bristol BS3 1EN. Tel:  08451 232304  or visit


National Association of Funeral Directors

Members must follow their code of practice. 618 Warwick Road, West Midlands B91 1AA. Tel:  0845 230 1343  or visit


The Society of Allied and Independent Funeral Directors

They have a code of practice for members to follow. 3 Bullfields, Sawbridgeworth, Herts CM21 9DB. Tel:  0845 230 6777  or visit


Veterans Agency

Help with costs of simple funerals for those receiving war disablement pensions. Norcross, Blackpool FY5 3WP. Tel: 0800 169 2277  or visit


Natural Death Centre

For information about alternative and environmentally friendly funerals and committals.

In the Mill House, Watley lane, Twyford, Winchester, SO21 1QX. Tel:
01962 712690  or visit


British Humanist Association

Information about non-religious and secular funeral services. 1 Gower Street, London, WC1E 6HD. Tel: 020 7079 3580  or visit


Department for Environment, Food and Rural Affairs

For a licence for a sea burial. DEFRA, Marine Environment Branch, Room 132, Nobel House, 17 Smith Square, London SW1P 3JR. Tel: 08459 33 55 77  or visit


National Association of Memorial Masons

Holds a database of names of local monumental masons for tombstones and memorials. Castle Mews, Rugby, Warwickshire CV21 2XL. Tel: 01788 542276 , Fax: 01788 542276 , or visit


Probate Registry

For application for powers to process the will in England and Wales: Tel: 0845 30 20 900  or visit


The General Register for Scotland

New Register House, 3 West Register Street, Edinburgh EH1 3YT. Tel: 0131 334 0380  or visit


HM Revenue & Customs

For help with tax issues. HMRC Capital Taxes, Ferrers House, PO Box 38, Nottingham NG2 1BB. Tel: 0845 30 20 900  or visit


Organ donation

The NHS Organ Donor register. NHS Blood and Transplant, Organ Donation and Transplant Directorate, Fox Den Road, Stoke Gifford, Bristol BS34 8RR. Tel: 0300 123 2323  or visit


Terrence Higgins Trust

Support for HIV and AIDS. 314-320 Gray's Road, London WC1X 8DP. Tel: 0808 802 1221  or visit



Support for inquests - Offering legal aid and support for those involved in inquests. 89-93 Fonthill Road, London N4 3JH. Tel: 020 7263 1111  or visit


UK Passport Service

Gives details of addresses of regional offices. Tel: 03002 220 000  or visit


Driver and Vehicle Licensing Agency

DVLA, Swansea SA99 1BY or visit



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