Our service status

Essential Services

Latest status of our services – 10:00 13 November 2018

Our Mobile App and Internet Banking are working. 

Before you log in on the Mobile App, make sure you’ve downloaded the latest version. If for some reason you can’t get in, fully close the app or internet browser and then try again. If you still have problems, go to www.tsb.co.uk/online-support. You’ll find more ways to get back online and a form to complete so we can get you up and running again.

To set up fingerprint recognition, Face ID or Samsung Pass in the Mobile App, go to the settings menu.

You may need to update your bookmarks before you log on to Internet Banking. Just start logging in as usual and update your bookmark.
 

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you need to query a payment please give us a ring or visit us in branch.

If you want to pay a bill (e.g. your water bill), you can also use your debit card to pay the provider directly.

If you have any questions call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, please visit a branch.

Once approved, overdrafts are normally applied to your account the same day. You can apply for increases in overdraft limits in branch or online. If you have any problems, please give us a call or pop into a branch.

We’ll alert you by text if you’re approaching your credit limit. If you happen to get a text from us while you’re still within your agreed limit, or you haven’t received a text when you should have, please give us a call or pop into a branch.

Internet Banking

Internet Banking is available and working. If you’ve tried logging in at the TSB website and still can’t get in, please visit www.tsb.co.uk/online-support. You’ll find more ways to get back online and a form to complete so we can get you up and running again.

What do I need to know?

If you can’t log in and need information about your account, or want to make a transaction, please call us on 0345 835 3858.

What do I need to know?

Documents are being loaded into the digital inbox. If you have any problems viewing or downloading any documents, please pop into a branch or give us a call.

What do I need to know?

You can view your last 50 transactions on your Mobile App, and your last three months’ transactions on Internet Banking. To see beyond this, please give us a call or pop into a branch.

What do I need to know?

You can view your mortgage balance in both Internet Banking and the Mobile App. If your TSB mortgage is still not showing, please make sure you’re using the latest version of the app.

If you need details of recent transactions, please give us a call or pop into a branch.

We recommend that you change your Internet Banking password regularly. To do this, log in and go to the Change Details section.

Mobile Banking

The Mobile App is working. If you’ve tried downloading the latest version of the app and still can’t get in, please visit www.tsb.co.uk/online-support. You’ll find more ways to get back online and a form to complete so we can get you up and running again.

What do I need to know?

You can view your last 50 transactions on your Mobile App, and your last three months’ transactions on Internet Banking. To see beyond this, please give us a call or pop into a branch.

What do I need to know?

On your Mobile App you can view transactions from the last three months. If you can’t see all the transactions you’re looking for, please check Internet Banking where your full transaction history will be shown.

What do I need to know?

You can view your mortgage balance in both Internet Banking and the Mobile App. If your TSB mortgage is still not showing, please make sure you’re using the latest version of the app.

If you need details of recent transactions, please give us a call or pop into a branch.

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Bank over the phone 24/7 using our automated service - call 03459 758 758.

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