This isn't an update to the existing TSB Mobile Banking app. We've worked with our customers and listened to feedback left in app stores and built a brand new app from scratch. We're launching it slowly so everyone understands what the new app does instead of receiving an automatic update and logging in to an unfamiliar looking app.
Your memorable information provides an extra layer of security to prevent anyone else from signing into your account. You'll have been asked to set this up when you logged in to Internet Banking for the first time.
We don't usually ask you for all of your memorable information (you'll usually log in using three characters) but if you want to register to login to the new app using a fingerprint, we'll ask you to confirm your memorable information in full after you’ve logged in.
The new app works with Android 4.1 and above. To find out what version of Android your phone is running, open your app drawer, tap Settings, then About phone and scroll down until you find details of the Android version. To use your fingerprint to sign in to the app, you'll need a device running Android 5 (Lollipop) or above with a fingerprint sensor. If you don't know whether or not your phone has that capability, go to your Settings again, tap Security and see if you have a Fingerprint Manager option. If you do, your handset should support fingerprint login.
The new app works with iOS 8.1 and above. To find out what version of iOS your phone is running, tap on Settings, then General, About and look for the number under Version. Touch ID (that allows you to login to the app using your fingerprint) is currently available on iPhone 5s, iPhone 6, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7 and iPhone 7 Plus.
We’re not planning to develop versions of our new app for these operating systems at the moment. But Windows Phone and BlackBerry users can access their accounts by visiting tsb.co.uk on their devices. Find out more about mobile banking using your phone’s browser.
When a device is jailbroken or rooted, safeguards built into the underlying operating system are overridden and could leave the device more vulnerable to attack by things like malware, putting your data at risk. For this reason, we don't allow our app to run on rooted or jailbroken devices.
When you're making a payment to someone you've not paid before, we'll need to verify that it's you making the request. To do this, we'll give you a quick automated call and ask you to confirm a four digit number, as we do when you set up a payment using Internet Banking on a desktop computer. Our guide to
receiving a validation call shows how it works.
Well spotted - but it’s nothing to worry about. Our new app’s been issued under a slightly different developer name. This is due to the way the Play Store works and the fact that our old app was linked to our old parent company – this one is all new and all TSB! The old app developed under the name TSB Bank Plc and the new one shown as by TSB Bank plc. are both official TSB apps.