Logging in for the first time

Our app looks very different to the one you might have used before. Here's what you'll need to do when you use it for the first time.

Find the TSB icon

After you've downloaded the app, tap the TSB icon on your home screen or in your app drawer. If you have the old app installed too, make sure you select the one with the new flash in the corner.

Read terms

Read through these and if you're happy, tap Accept.

Enter your user ID and password

You'll need to use the user ID and password you use for Internet Banking. If you can't remember your details, you can request a user name reminder and a password reset.

Enter your memorable information

Next you'll be asked to enter three characters from your memorable information. If you can't recall your memorable information, you can reset this through the password reset process.

Set up fingerprint login

If your phone supports fingerprint login, you'll be offered the chance to activate it. If you want to, tap Yes and type in your memorable information to confirm. You can skip this step if you don't want to login with your fingerprint or activate it later.

Explore and enjoy

Now you're ready to manage your accounts on your terms in the TSB app.

Other features of our app

Log in effortlessly and securely using your device's fingerprint sensor (if it has one).

Set up and amend standing orders within the app and cancel direct debits without having to plan time at your computer.

A handy currency converter tool that gives an idea of how much foreign transactions might cost you.



Find your nearest branch or cash machine using our Branch Locator tool.

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