General help and support

Quick tips to help you manage your TSB accounts.

There are a few reasons why you might not recognise a transaction. Check our list to see if its one of them. Find out more.



If you think you've received a fraudulent email, please forward it to:

Remember, we will never send you an email asking for your security information or log on details, or direct you to a web page that asks for this information.

To view our security tips and Online Banking guarantee, please visit our Security Centre

Call   Call

Now and again, we will call you to talk about how we can help you, but we won’t always get through. The number that will appear on your phone from the call will be 0345 975 8002. These calls are a normal part of our service and are nothing to worry about. If you miss a call from us, please call your local branch or pop in at a time that suits you.

Opening times can be found here.

We look forward to hearing from you.

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You can update your telephone numbers, email address and marketing preferences instantly online. Log in to Internet Banking and click on the 'Change details' link displayed on the top right hand corner of your screen.

For security reasons, we can't update your address details online, but you can update it straight away by:

Visiting a branch

Calling us on:

03459 758 758

+44 203 284 1575 (from abroad)

Alternatively, you can download and complete a  change of address form (PDF) and send it to Change of Address, TSB Bank plc, PO Box 373, Leeds, LS14 9GQ.

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Log in to Internet Banking and from 'Your accounts' page you can:

  • click on the account name
  • click on the card icon
  • click on the 'View full statement' link shown on your mini-statement

The account statement page also has tabs that let you access your payments and your Direct Debits and standing orders for the account.

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If you're registered for Internet Banking, you can transfer money between accounts and make payments to pay another person or a bill.

To pay another person or a bill simply log in to Internet Banking, chose the account you would like to make the payment from and click on the "Make a payment" button displayed next to it and follow the instructions on screen.

You can also quickly pay another person online using Pay a Contact.

To transfer money between your accounts simply log in to Internet Banking and click on the 'Quick transfer' link to make an immediate transfer.

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Direct Debits

A Direct Debit is a method of payment where you give a company permission to withdraw money from your account and pay it into their account. Many companies offer a discount or special terms for customers who choose to pay in this way, making it an ideal method for paying utility bills such as electricity. Only companies can be paid using this method, not individuals.

To set up a Direct Debit you will need to contact the company you wish to pay and advise them that you'd like to pay by Direct Debit. They will send you a Direct Debit instruction form to complete and return to them. Some organisations can also set up Direct Debits over the telephone or via the internet.

To manage your Direct Debits, log in to Internet Banking, go to the statement page for the account you want to view and select the Standing Orders and Direct Debits tab.

Standing orders

A standing order is an instruction you give to your bank to pay a fixed amount to someone else or to one of your own eligible TSB accounts on a regular basis, for a set amount of time.

The payments are taken from your account on agreed dates, usually monthly. If a payment date falls on a non-working day, the payment will be made on the next working day.

To set up, edit or cancel a standing order, log in to Internet Banking go to the statement page for the relevant account, select the Standing Orders and Direct Debits tab and follow the on-screen instructions.

Life doesn't always run as smoothly as we'd like it to. So, we've developed a range of practical guides for when you need a hand to help you through the tougher times.

Find out more about dealing with difficulties

Managing debt



Click here for information on how to close your account.

Managing your money is easiest online


Internet Banking

Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.

  • View your account statements
  • Set up/manage standing orders
  • Manage Direct Debits
  • Apply for an overdraft
  • Register for Pay a Contact (Paym)
  • Set up text alerts and more

Mobile Banking App

Our Mobile Banking App is easier to use than ever so you can enjoy quick and secure banking from your mobile device.

  • Fingerprint login
  • Face ID and Samsung Pass
  • View current and available balances
  • Pay a Contact from your phone book
  • View your latest and pending transactions
  • Move money between all of your TSB personal accounts instantly
Mobile phone


Find your nearest branch or cash machine using our Branch Locator tool.

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