Now and again, we will call you to talk about how we can help you, but we won’t always get through. The number that will appear on your phone from the call will be 0345 975 8002. These calls are a normal part of our service and are nothing to worry about. If you miss a call from us, please call your
local branch or pop in at a time that suits you.
You can update your telephone numbers, email address and marketing preferences instantly online.
Log in to Internet Banking and click on the 'Change details' link displayed on the top right hand corner of your screen.
For security reasons, we can't update your address details online, but you can update it straight away by:
If you're registered for Internet Banking, you can transfer money between accounts and make payments to pay another person or a bill.
To pay another person or a bill simply log in to
Internet Banking, chose the account you would like to make the payment from and click on the "Make a payment" button displayed next to it and follow the instructions on screen.
You can also quickly pay another person online using
Pay a Contact.
To transfer money between your accounts simply log in to
Internet Banking and click on the 'Quick transfer' link to make an immediate transfer.
A Direct Debit is a method of payment where you give a company permission to withdraw money from your account and pay it into their account. Many companies offer a discount or special terms for customers who choose to pay in this way, making it an ideal method for paying utility bills such as electricity. Only companies can be paid using this method, not individuals.
To set up a Direct Debit you will need to contact the company you wish to pay and advise them that you'd like to pay by Direct Debit. They will send you a Direct Debit instruction form to complete and return to them. Some organisations can also set up Direct Debits over the telephone or via the internet.
To manage your Direct Debits, log in to
Internet Banking, go to the statement page for the account you want to view and select the Standing Orders and Direct Debits tab.
A standing order is an instruction you give to your bank to pay a fixed amount to someone else or to one of your own eligible TSB accounts on a regular basis, for a set amount of time.
The payments are taken from your account on agreed dates, usually monthly. If a payment date falls on a non-working day, the payment will be made on the next working day.
To set up, edit or cancel a standing order, log in to
Internet Banking go to the statement page for the relevant account, select the Standing Orders and Direct Debits tab and follow the on-screen instructions.