Contactless cards make paying for small items quick and easy. It allows you to use your Debit Card to pay for things up to £30 without entering your PIN, by simply holding your card over the contactless card reader. More and more retailers are introducing it - look out for the contactless symbol or
find your local retailers.
We're starting to include contactless technology in our Debit Cards - if your card has the contactless symbol, it has contactless built in. If you don't already have a contactless card but would like one, just visit your nearest branch who will be able to arrange it for you, if eligible.
When you're abroad, you can use your Visa debit card to buy things and take money out of cash machines just as you do at home, wherever you see the Visa symbol. You'll find your TSB Visa card:
Convenient and safe
Accepted all over the world
Gives you competitive exchange rates
Protects you against fraud for any unauthorised spending
Charges for using cash machines abroad
There are charges for using your debit card to withdraw cash when you're abroad. Cash machines generally give you the option of choosing your cash amount in local currency or sterling equivalent (for example you want "£10 worth of Euros").
If you choose local currency, TSB will need to convert the withdrawal to sterling and will charge you a non-sterling transaction fee off 2.99% of the value of the withdrawal and a non-sterling cash fee of 1.5% (min £2, max £4.50).
If you choose sterling equivalent, the cash machine owner will make the conversion into sterling and TSB will only apply the non-sterling cash fee of 1.5% (min £2, max £4.50), however the ATM owner may make a separate charge for the conversion.
Charges for making a debit card purchase overseas
When you use your card in shops overseas and you choose to pay in the local currency, the amount is converted to sterling on the day it is processed by Visa using the Visa Payment Scheme Exchange Rate. We will charge a non-sterling transaction fee of 2.99% of the value of the transaction and we will charge a non-sterling purchase fee of £1 which is not applicable if you use a Platinum or Premier account Debit Card.
To make using your Debit Card abroad hassle-free, before you go:
Check we have your mobile or best contact number - to update your details, call us or visit a local branch
Save our overseas number on 0203 284 1575 your mobile in case you need to get in touch with us
You will need identification with you if you want to withdraw money from a bank abroad (although you can use cash machines just like at home).
How does TSB keep my money secure?
We use sophisticated fraud detection systems to help keep your money secure, for example we:
Continually analyse spending patterns on your account and check out anything unusual
Check suspicious transactions with you using our automated calling services (we will never ask you to tell us, in full, your passwords or sensitive account information)
May ask for additional security checks at the point of transaction
May stop further purchases until we're sure it's you
If you get an automated transaction checking call from us and you want to check that it's authentic, or have any questions, call 0345 835 7922 in the UK, or +44 1733 286355 from abroad.
If you are ever subjected to fraud, we'll put a stop to it as soon as we're aware, and you'll be reimbursed for any losses that aren't your fault. We'll also send you a new card as soon as possible (usually within five working days).
What you can do
You can help minimise the risk of fraud by taking simple precautions:
Never tell anyone your PIN or Internet Banking login details
Only shop online from known retailers
Always look out for the padlock symbol on shopping websites
Always shred receipts and documents containing personal information before disposing of them
A Planned Overdraft is an overdraft up to an agreed limit, which you arrange with us in advance.
Perfect for short-term borrowing - such as covering you until pay day
No set-up fee, and you'll only pay fees and interest if you use an overdraft
Increase, decrease or cancel your overdraft whenever you want
Interest and fee free overdrafts are available on all our current accounts except the Under 19s, Cash and Classic Essentials accounts
You must be 18 to apply for an overdraft
Charges and fees
Many of our accounts come with an interest and fee-free overdraft facility. You'll still have to apply for this, but if we agree, it means you can spend up to that limit without paying fees or interest. You can also apply for a higher limit, which if agreed will be subject to the following fees:
Monthly Overdraft Usage Fee of £6 if you go over the interest and fee free amount during your monthly billing period. You'll only pay this fee once in a monthly billing period no matter how many times you go overdrawn in that month.
Interest on the money you borrow over and above your interest free limit. Interest rates vary according to your account.
If you use a Planned Overdraft limit of £1,200 on our Classic Account the overdraft interest rate we charge on the first £35 will be 0% EAR* variable and a Monthly Overdraft Usage Fee will not apply. The overdraft interest rate on the next £1,165 will be 19.84% EAR* variable and a Monthly Overdraft Usage Fee of £6 will apply.
*EAR is the Equivalent Annual Rate. This is the actual annual rate of an overdraft. It doesn't take into account other fees and charges.
Important things to bear in mind
All overdrafts are subject to application and approval, even those available as a benefit of your current account
How much we lend depends on our assessment of your personal circumstances
We'll review your Planned Overdraft at least once every 12 months
If we don't specify an end date, your Planned Overdraft will continue until ended by either of us
All overdrafts are repayable on demand. This means we can ask you to repay all or part of your overdraft (and any interest or charges) at any time, even if we have agreed a period for the overdraft with you
We can reduce your overdraft limit at any time
We will normally give 30 days' notice before making any changes
If you exceed your agreed overdraft limit there could be some serious consequences:
The total cost of your debt will go up because you'll pay extra interest and charges
Your credit rating and your ability to obtain credit in the future may be affected
We may take legal action against you
What is an Unplanned Overdraft?
If you try to make a payment (for example by Direct Debit) and you don't have enough money in your account, we'll treat this as a request for an Unplanned Overdraft or for an increase in to one you already have.
If we agree, we'll provide you with an Unplanned Overdraft (or extend your existing one) to cover the payment. If we do not agree, you won't be able to make the payment and we will charge you a £10 Returned Item Fee, unless the amount you were trying to pay was less than £10, in which case you won't be charged.
Charges and fees for Unplanned Overdrafts
You won't pay any fees or interest if you borrow £10 or less using an Unplanned Overdraft.
If you borrow more than the £10 buffer, you will pay:
A Monthly Overdraft Usage Fee of £6 (unless you have already paid this by using a Planned Overdraft). You'll only pay this fee once in a monthly billing period no matter how many times you go overdrawn in that month.
Interest on the whole amount.
Daily fees (maximum of 8 daily fees in a monthly billing period). These vary depending on the amount you are overdrawn.
We’ll never charge you more than £80 each monthly billing period for the total of all these fees:
Unplanned Overdraft Daily Usage Fees
Unplanned Monthly Overdraft Usage Fee
Unplanned Overdraft interest
Returned Item Fees
To make comparing bank products easier for you, banks are setting a maximum monthly charge for unplanned borrowing fees. Each bank may charge different fees, but all banks are explaining it the same way, with the same wording.
Monthly cap on unarranged overdraft charges
Each current account will set a monthly maximum charge for:
a) Going overdrawn when you have not arranged an overdraft.
b) Going over/past your arranged overdraft limit (if you have one).
This cap covers:
a) Interest and fees for going over/past your arranged overdraft limit.
b) Fees for each payment your bank allows despite lack of funds.
c) Fees for each payment your bank refuses due to lack of funds.
All overdrafts are repayable on demand. This means we can ask you to repay all or part of your overdraft (and any interest or charges) at any time, even if we have agreed a period for the overdraft with you.
We will normally give 30 days notice before making any changes.
Services to help you avoid an Unplanned Overdraft
As well as easy access to your bank account balance and other information through cash machines, Internet and Mobile Banking, we offer some specific services to help you avoid unnecessary overdraft charges:
Free Weekly Balance Alerts and Text Alerts when you get close to or exceed your limit so that you can avoid Overdraft fees (you need to register for these services).
Unplanned Overdraft Buffer - If you try to make a payment and you don’t have enough money in your account (including your Planned Overdraft if you have one), we’ll treat this as a request for an Unplanned Overdraft. If it’s authorised and you use £10 or less, you won’t be charged fees or interest on the amount you’ve borrowed. If you use more than £10 you’ll get charged interest and fees on the full amount.
Grace Period - if you go overdrawn, you have until 10pm (UK time) that day to pay in enough money to avoid overdraft fees and interest you may incur. The money needs to be immediately available to use, so you could transfer money from another personal account you have with us via Mobile Banking, Internet Banking or Telephone Banking or pay in cash at your nearest branch.
Control is a service you pay for that helps you avoid overdraft fees and keep a limit on your spending. It's ideal for you if you often go over your overdraft limit and get hit with unexpected charges
For £10 a month, stop your account from going into an unplanned overdraft
You won't go accidentally overdrawn - unless you spend money somewhere we can't check your balance, like on a plane or when paying by contactless
If you do go overdrawn, we won't charge you overdraft fees or returned item fees (although you will be charged interest)
You can still have a planned overdraft, subject to application and approval
How does an overdraft work?
Usually, if you try to make a payment that's more than you have in your account or goes over your overdraft limit, we treat it as a request for an Unplanned Overdraft. You're charged daily and monthly fees, or a returned item fee if we refuse the request.
With Control, if you try to pay for something when there's not enough money in your account to cover it, we'll automatically stop the transaction going ahead. This includes:
Visa Debit Cards used in shops and online
Cash machine withdrawals
Direct Debits (including mortgages, loans and rent)
Sometimes we can't stop the payment, for example if you use your card where either the retailer doesn't or can't check with us - like if the transaction amount is very low or you are on a plane. If this means you go into unplanned overdraft, then we still won't charge you the daily or monthly fees, although we will charge you interest and the Planned Overdraft Usage Fee.
Important things to bear in mind
Your mortgage or rent, loan and credit card repayments and utility bills won't be paid if they would take you over your limit
Control applies to new transactions only. Any unprocessed payments or outstanding fees and charges you have when you register for Control will still be processed, even if this takes you into an unplanned overdraft. In this case the usual fees and charges will apply.
If you have a current account with us and are registered for Internet Banking you can request to increase your overdraft online. To decrease or cancel your overdraft please call us on 03459 758 758 or visit us in branch.
When applying for an account online, to make things as quick and straightforward as possible, please make sure the details you enter exactly match those on any personal identification documentation (like a driving licence or passport) that we may also check in branch as part of the usual application process.
To open your account, we may need to verify your identity and address in branch. Please bring 2 official documents with you (we're not able to accept copies or documents printed off the internet) - 1 for proof of identity and 1 for proof of address.
Unfortunately, we're not able to accept 1 document as proof of both your identity and address, e.g. photocard driving licence showing name and address.
If you're a UK, EU, EEA or Swiss National please bring:
Full and current passport
Full and current photocard driving licence
Current UK Provisional photocard driving licence
A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced)
Current EU/EEA National identity photo card
Current Northern Ireland voters card
Current Firearms or shotgun licence
Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 6 months old (P45 and P60 certificates are not acceptable)
Current Blue disabled drivers pass
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
For under 18s:
Current Young Scot card
National Insurance card or letter
UK birth certificate
UK Medical Card/Certificate
Proof of address:
Bank, Building Society or Credit Union statement (showing a minimum of 2 transactions within the last 3 months)
Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
Council tax bill for current Council Tax billing year and dated in the last 12 months
Full and current UK photocard driving licence (only if not used as proof of identity)
A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 6 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
In addition to proof of identity, such as passport or birth certificate, and proof of your address, you'll need to print off your UCAS confirmation letter, or a letter from your university or college confirming your place, and bring it along with your other identity and address verification documents to your
If you haven't been living in the UK for at least 3 years, for example if you are an International Student, see our other
Managing your money is easiest online
Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.