Fraudsters are always looking for new ways to steal money. That’s why we need to work together and we need you to take precautions to help keep yourself safe. Our Fraud Prevention Centre will help you stay one step ahead of the fraudsters.
Suspicious emails, texts and calls: forward the details to firstname.lastname@example.org. Please don’t reply or click on anything – let us take it from there.
What is phishing / smishing?
Phishing is where a fraudster sends you an email or letter pretending to be us, or another organisation you trust. Smishing is similar but uses SMS (text message). Fraudsters are clever and can intercept messages, so their messages appear genuine.
A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
2. Clicking on links / files
Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.
3. Personal info
Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.
Action Fraud is the UK's national reporting centre for fraud and cyber crime. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. You can report fraud, including online or internet crimes and receive a police crime reference number.
Be Cyber Aware is led by the Home Office and delivered in partnership with the private and voluntary sectors. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online.
The Financial Conduct Authority (FCA) Scamsmart site is designed to protect consumers from investment fraud. Their key advice is to: reject unsolicited contact, and then check the FCA Warning List and seek impartial advice before investing.