Doing what matters for customers
Doing what matters for our customers is at the heart of everything we do. We’re focused on helping our customers to have money confidence every day to help manage their money better.
The scale of fraud in the UK is stark and continues to rise. UK Finance recorded over 1.6 million cases of fraud (both unauthorised and authorised) in the first half of 2021. In just six months, the banking sector recorded losses of £355 million for Authorised Push Payment fraud alone – which emphasises the importance of customers receiving support through refunds from their bank, should they ever fall victim.
We are the only bank in the UK to offer a full refund to all our customers who are innocent victims of fraud, whether they are small businesses or individuals, through our fraud refund guarantee.