Doing what matters for communities

We want to do what matters for our communities, working with them locally to help them thrive. Wherever you go in TSB, you meet colleagues who are connected and committed to their local area. So, it’s no surprise that we continue to successfully raise money in partnership with local charities.

Giving time and sharing skills

During 2021, TSB colleagues volunteered more than 9,000 hours. With almost a third of these hours spent volunteering with Citizens Advice. Colleagues, with the right skills, used some of those hours at their local Citizens Advice offices directly helping clients, and others shared their knowledge delivering a series of masterclasses or taking part in a mentoring scheme. Outside of this, TSB colleagues have joined the NHS Jabs Army to help the fight against Covid-19, worked within their communities to clean up litter and supported a range of local initiatives.   

Through the TSB Charity Partner Programme, we’ve got behind 68 charities across Britain to carry out crucial work in our communities which support vulnerable people, victims of domestic abuse, mental health, cancer care, homelessness and help the disadvantaged.

Partnering with the Simon Community Scotland, one of our charity partners, we offer access to banking services for homeless people in Scotland, helping to address a key barrier for the homeless to secure a job and provide more people with the security of banking services, which they can access digitally or in a branch.

“There’s a limit to what we can achieve alone” - working together to help build money confident communities

Rethink Mental Illness is the charity for people severely affected by mental illness. No matter who a person is, or how bad their situation has got, we are here to help them get the information and support they need to live a better life.

The impact of the pandemic on peoples’ mental health will be felt for years to come, with research from the NHS strategy Unit in 2020 predicting a 33% increase in demand for mental health services over the next three years in England. The disruption created by Covid-19 will have set back some people’s recovery, and it has also increased the risk factors for poor mental health.

There’s a limit to what we can achieve alone. We need to work together with our partners to create greater awareness and understanding of mental illness, how to protect and manage our mental health and where to get support. By working with TSB branches in local communities we can lead by example, challenge stigma, and foster mentally healthy environments where people are encouraged to prioritise their mental health and to seek support if they need it.

Flora Bannerman

Senior Partnerships Officer, Rethink Mental Illness

Offering a Safe Space to victims of domestic abuse

We’re proud to partner with charity Hestia’s UK Says No More campaign, to be the first bank to provide a Safe Space to victims of domestic abuse in every one of our branches. It’s one of the ways we’re working locally with our communities to help them thrive. With more than 1500 colleagues trained and ready to help victims get the support they need and to take the steps to their freedom.

“Businesses need to be good citizens in the community and contribute positively. Providing a good workplace, jobs, and supporting the needs of the local area. Safe Spaces shows this is not always about money, we can contribute positively by taking a stand on issues of importance, such as domestic abuse.
“The passion and commitment shown by colleagues and the evident care they have for their customers has been amazing to see. We are the first bank to offer the scheme and throughout I have been humbled by the ‘can do’ attitude of TSB colleagues and their pride in the bank.”
James Clifford

Special Investigations Unit, TSB

To find your nearest Safe Space visit:


Reaching more people with our digital fundraising platform

The TSB Fundraising Hub, powered by Just Giving, highlights all the charities we support. TSB colleagues and customers can track the progress of their local branch, donate to a local charity, and share with family and friends online. Helping us to reach more people, raise money, and build awareness of the causes that matter most.