Doing what matters for communities

Many parts of the plan include new actions we’re taking. Others build on what we’ve done well for some time, including working with communities to help them thrive. And this still stands today, as wherever you go in TSB, you meet colleagues who are connected and committed to their local area. So it’s no surprise that since 2015, we’ve raised and donated over £3.5m for hundreds of local causes.

In 2020, we launched the TSB Charity Partnership programme. Shaped by input from hundreds of TSB colleagues, it supports 68 charities across Britain. All of these organisations carry out crucial work in our communities supporting vulnerable people, mental health, cancer care, homelessness and helping the disadvantaged.

Our colleagues can also spend up to eight hours of TSB time each year supporting a good cause by donating their time and skills. We’ve developed a volunteering programme with Citizens Advice allowing TSB colleagues, with the right expertise, to spend some of those hours at Citizens Advice offices.

“There’s a limit to what we can achieve alone” - working together to help build money confident communities

Rethink Mental Illness is the charity for people severely affected by mental illness. No matter who a person is, or how bad their situation has got, we are here to help them get the information and support they need to live a better life.

The impact of the pandemic on peoples’ mental health will be felt for years to come, with research from the NHS strategy Unit in 2020 predicting a 33% increase in demand for mental health services over the next three years in England. The disruption created by Covid-19 will have set back some people’s recovery, and it has also increased the risk factors for poor mental health.

There’s a limit to what we can achieve alone. We need to work together with our partners to create greater awareness and understanding of mental illness, how to protect and manage our mental health and where to get support. By working with TSB branches in local communities we can lead by example, challenge stigma, and foster mentally healthy environments where people are encouraged to prioritise their mental health and to seek support if they need it.

Flora Bannerman

Senior Partnerships Officer, Rethink Mental Illness

Offering a Safe Space to victims of domestic abuse

We’re proud to partner with charity Hestia’s UK Says No More campaign, to be the first bank to provide a Safe Space to victims of domestic abuse in every one of our branches. It’s one of the ways we’re working locally with our communities to help them thrive. With more than 1500 colleagues trained and ready to help victims get the support they need and to take the steps to their freedom.

“Businesses need to be good citizens in the community and contribute positively. Providing a good workplace, jobs, and supporting the needs of the local area. Safe Spaces shows this is not always about money, we can contribute positively by taking a stand on issues of importance, such as domestic abuse.
“The passion and commitment shown by colleagues and the evident care they have for their customers has been amazing to see. We are the first bank to offer the scheme and throughout I have been humbled by the ‘can do’ attitude of TSB colleagues and their pride in the bank.”
James Clifford

Special Investigations Unit, TSB


Reaching more people with our digital fundraising platform

In 2020 we also launched the TSB Fundraising Hub, powered by Just Giving. For the first time, all the charities we support are on one platform and TSB colleagues and customers can track the progress of their local branch, donate to a local charity, and share with family and friends online. Helping us to reach more people, raise money, and build awareness of the causes that matter most.

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