• Disputing a transaction

    If you want to dispute a transaction on your card, get in touch with us by using the form below.

    Remember to send us any supporting documents which will help with your dispute. Details of where to send the documents will be provided after submitting the form.

    You must include: Transaction date, Merchant name (as shown on statement), Transaction amount, Disputed amount (if different)

    A. Recurring transaction has debited my account which has previously been cancelled

    (For example, this could be a subscription/membership or annual renewal)

    B. I have been overcharged

    You'll need to provide proof of the amount payable where possible. We'll send you a confirmation email after submitting this dispute form with an email address to send those details to.

    C. I have paid by other means

    You'll need to provide evidence for any additional payments. We'll send you a confirmation email after submitting this dispute form with an email address to send the following:

    • Receipt
    • Copy of cheque (front and bank)
    • Copy of statement showing additional transaction
    • Or any other documents you may have

    D. I have not received Goods/Services/Tickets

    Please provide a description of the goods not received

    Please provide a description of the services not received

    Event tickets (e.g. concert) we cannot dispute the transaction before the event date, unless you can provide proof you will not receive the tickets or the event has been cancelled.

    E. Goods/Services were faulty or different from what I ordered

    We'll send you a confirmation email after submitting this dispute form with an email address to send any of the following supporting documents:

    • Photographs
    • Proof of return/cancellation
    • Emails

    F. I have not received my refund

    G. I do not recognise the transaction(s)

    (You can select as many as required)

    If you believe you are a victim of fraud please contact our Fraud Team.

    H. None of the above

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