Our service
We know that customers want something different and better from their bank. Our IT platform continues to deliver real benefits for our customers - and every day more of our customers are taking advantage of our improved digital offering for their banking.
We also continue to have a relentless focus on our customers and improving our customer service levels are a key priority for us.
Our most recent customer survey indicates that 87% of customers rate the service they received from TSB as ‘good’, ‘very good’ or ‘excellent’.*
*Results based on 4272 surveys between May and July 2020. TSB’s internal retail customer surveys are conducted online and via telephone with the survey running continuously.
You can check our service status here