We understand that our customers may be worried about the impact of coronavirus (COVID-19) and want to reassure you that we’re here to help you with any financial concerns you may have.
If you are struggling financially and need help, then you may be able to defer your monthly home insurance payment. This can be applied for 1 month at a time, for up to 3 months up until the 31st August 2020.
Am I eligible?
You will be able to request a payment holiday for your TSB Pick and Protect home insurance, provided by Aviva Insurance Limited, if you meet the following criteria:
You have a home policy and you pay your premium monthly.
The policy is currently active, and you have paid a least one payment.
Your next payment due date is more than 10 days ahead.
a. If your payment is due in 9 days or less, we are unable to help you this month. Please apply again next month if you are continuing to experience financial difficulty.
You are the policyholder
a. You have been furloughed and have not yet received the 80% payment scheme from your employer or,
b. You are self-employed and are unable to work or trade because of Coronavirus, or have not yet received the 80% payment scheme via the Government or,
c. You were made unemployed after 1 March 2020,
d. You are experiencing significant financial difficulty as a result of a temporary reduction in income caused by Covid-19.
Unfortunately, if you have no further payments or only one further monthly payment due, we are unable to defer your payment.
Completing a holiday request form covers your next payment. If you need help for future payments, you will need to re-apply again, up to a maximum of three months.
You will be requesting to defer your next payment which will be spread evenly over the remaining term of your policy. This means the overall premium will remain the same, however your remaining monthly payments will increase. All other terms of your insurance policy will continue to apply.
Please don’t cancel your direct debit. The future payments will be updated automatically to reflect the increased amount. Payments will be taken on the same date each month using your current payment method.
Clicking ‘Find out more’ below, will open a new window to Aviva Insurance Limited where you will find more information, full eligibility criteria and the form to request a payment holiday (also known as a payment deferral).