Face coverings in our branches.
We’re following the latest government guidance. In Scotland and Wales you’re required by law to wear a face covering in our branches. In our branches in England, we ask that you consider wearing a face covering for your visit, as this does protect others, who may be feeling vulnerable. We appreciate there will be circumstances when this isn’t possible, and we’ll be mindful of when this happens. For example, you may not be able to wear a face covering due to a physical or mental illness, impairment or disability. Similarly, if you need one of our Partners to temporarily remove their face covering to help you communicate with them, we can do so. We may also ask you to temporarily remove your face covering for ID purposes.