Business Banking Authentication App

We've now switched to our new and secure Business Banking Authentication App. You'll need the app when using Business Internet Banking to:

  • Setup new UK recipients
  • Setup new Standing Orders
  • Setup new International Payments recipients

The app comes with enhanced security, including fingerprint & Face ID login on compatible devices. You’ll also be able to register multiple devices, no more forgetting your device at home or the office.

To keep your business running smoothly, download the app now. Here’s how:

Download and activate

Our new app is available now on iOS and Android. Search for “TSB Business Auth app” in the App Store or Google Play or follow the links below using the device you wish to download the app onto. 

App Store Google Play

Once you’ve downloaded the app, open it and enter:

  • your user ID
  • password
  • three characters of your memorable information

You’ll then need to select a number for us to send you an activation code by text or phone call to activate your app. If your phone numbers need updating, you can do this with Business Internet Banking. Just go to 'Change details', 'Change phone number' and type in your latest details.

Once you've setup your device, you'll then only need to enter three characters of your memorable information to get into the app - or just your fingerprint or Face ID if you've got this setup.

There’s a handy video on this page that shows you how to get all setup, so give it a watch.

We know moving from card readers to this new app may be a little tricky at first so we're here to help. If you get stuck, check out the FAQs on this page. And if you can't find the answer to your question or you're having issues setting up your device, drop us an email - smartphonesupport@tsb.co.uk 

FAQs

We're always looking for ways to improve the service we give to our customers. Customers told us they didn't like having to use their card reader all the time and so we launched our new Authentication App. It's more secure and more convenient meaning a better online banking experience.

Yes. You can use the same device to log into Business Internet Banking via the internet browser and then download and use our Business Banking Authentication app.

If you’ve recently registered for Business Internet Banking, you’ll need to download the app on an iOS or Android device and follow the instructions at tsb.co.uk/authapp to activate it.

You will only need to use the app when setting up new payment recipients and standing orders. For existing payments, you just need your Business Internet Banking password.

We've launched the app to give our customers a better banking experience. You only need to use the app when setting up new payment recipients and new standing orders. If you need to do this and prefer not to use the app, give us a call on 0345 835 3858 and we'll sort this for you. The new recipient will then appear on your Business Internet Banking.

If you have problems using the app, you can watch our short ‘how to’ video on this page. If you are still having problems, get in touch with us on 0345 835 3844.

You will be able to use the app on any recent iOS or Android device, including your own personal device.

Go to the ‘Log in’ page at tsb.co.uk/business and choose ‘Having trouble logging in?’. Follow the instructions on screen to reset your details. This should only take a couple of minutes.

Our new Authentication App is just for use with Business Internet Banking. If you’re also a personal customer you can access your personal TSB accounts as normal using the TSB mobile app or by logging in at tsb.co.uk

The app is a secure and easier way of authenticating transactions. It can only be used by you. And access can be blocked immediately if you lose or replace your device. You can also log in using the fingerprint recognition feature, if your device supports this.

You need to be connected to the internet via WiFi or 3G/4G to use Business Internet Banking or when using our app to authenticate new payment recipients or standing orders.

No. The app is only used to authenticate transactions from your Business account. If there are any changes to how you can use the app, we will be in touch.

Yes. The app won’t affect any of the services you use on Business Internet Banking or Internet Banking.

We know most of our customers own an iOS or Android device but there may be a small number of customers with other types of device. If this applies to you, get in touch on 0345 835 3858 and we'll do our best to help.

We're here to help. Drop us an email to smartphonesupport@tsb.co.uk or give us a ring on 0345 835 3858.

If you’d like more information, or have any questions that you don’t find in the FAQ’s, get in touch with us on 0345 835 3844.

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Speak to a Relationship Manager on 0345 835 3858.
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