We've now switched to our new and secure Business Banking Authentication App. You'll need the app when using Business Internet Banking to:
Setup new UK recipients
Setup new Standing Orders
Setup new International Payments recipients
The app comes with enhanced security, including fingerprint & Face ID login on compatible devices. You’ll also be able to register multiple devices, no more forgetting your device at home or the office.
To keep your business running smoothly, download the app now. Here’s how:
Download and activate
Our new app is available now on iOS and Android. Search for “TSB Business Auth app” in the App Store or Google Play or follow the links below using the device you wish to download the app onto.
Once you’ve downloaded the app, open it and enter:
your user ID
three characters of your memorable information
You’ll then need to select a number for us to send you an activation code by text or phone call to activate your app. If your phone numbers need updating, you can do this with Business Internet Banking. Just go to 'Change details', 'Change phone number' and type in your latest details.
Once you've setup your device, you'll then only need to enter three characters of your memorable information to get into the app - or just your fingerprint or Face ID if you've got this setup.
There’s a handy video on this page that shows you how to get all setup, so give it a watch.
We know moving from card readers to this new app may be a little tricky at first so we're here to help. If you get stuck, check out the FAQs on this page. And if you can't find the answer to your question or you're having issues setting up your device, drop us an email - email@example.com
We're always looking for ways to improve the service we give to our customers. Customers told us they didn't like having to use their card reader all the time and so we launched our new Authentication App. It's more secure and more convenient meaning a better online banking experience.
We've launched the app to give our customers a better banking experience. You only need to use the app when setting up new payment recipients and new standing orders. If you need to do this and prefer not to use the app, give us a call on 0345 835 3858 and we'll sort this for you. The new recipient will then appear on your Business Internet Banking.
Our new Authentication App is just for use with Business Internet Banking. If you’re also a personal customer you can access your personal TSB accounts as normal using the TSB mobile app or by logging in at tsb.co.uk
The app is a secure and easier way of authenticating transactions. It can only be used by you. And access can be blocked immediately if you lose or replace your device. You can also log in using the fingerprint recognition feature, if your device supports this.
We know most of our customers own an iOS or Android device but there may be a small number of customers with other types of device. If this applies to you, get in touch on 0345 835 3858 and we'll do our best to help.