Business Banking Authentication App

We’ve now switched over from outdated card readers to our new and secure Business Banking Authentication App. We’ve made the change to bring you a better business banking experience. You’ll need the app when using Business Internet Banking to:

  • Setup new UK recipients
  • Setup new Standing Orders
  • Setup new International Payments recipients

The app comes with enhanced security, including fingerprint & Face ID login on compatible devices. You’ll also be able to register multiple devices, no more forgetting your device at home or the office.

To keep your business running smoothly, download the app now. Here’s how:

Download and activate

Our new app is available now on iOS and Android. Search for “TSB Business Auth app” in the App Store or Google Play or follow the links below using the device you wish to download the app onto. 

App Store Google Play

Once you’ve downloaded the app, open it and enter:

  • your user ID
  • password
  • three characters of your memorable information

You’ll then need to select a number for us to send you an activation code by text or phone call to activate your app.

There’s a handy video on this page that shows you how to do all of the above, so give it a watch.

If you get stuck check out the FAQs on this page. And if you can’t find the answer to your question drop us an email – smartphonesupport@tsb.co.uk 

What happens if I don’t have access to an iOS or Android device?

We’re sorry, due to high demand, we’re no longer accepting online requests for basic devices. Please download the app on your iOS or Android device. If this isn’t possible and you’re a TSB Online for Business customer, please give us a call on 0345 835 3858. Select option 1, with your sort code and account number handy, and we’ll do what we can to help.

Key features and benefits

Card Reader

Business Banking Authentication App

card_reader_small
Small_mobile
   
Ensures secure authentication of Online for Business transactions Ensures secure authentication of Business Internet Banking transactions
  App can be enrolled on multiple devices – no more forgetting your device at home or the office  
  App generates one-time passwords ‘online’ making the app even more secure 
  Access the app with just your fingerprint if your device supports this
 

Simpler to use than the card reader

FAQs

No. The activation code we sent you in the post expired on 20 April 2018. You’ll instead use our in-app activation when the app goes fully live on 23 April 2018. Full instructions on how to do this can be found on this page.

If you’ve recently registered for Business Internet Banking, you’ll need to download the app on an iOS or Android device and follow the in-app activation process. Full instructions on how to do this can be found on this page.

Yes. You can use the same device to log into Business Internet Banking via the device’s internet browser and then download and use our Business Banking Authentication app.

You will only need to use the app when: setting up new recipients for UK and international payments and setting up standing order’s. For payments to existing recipients, you just need your Business Internet Banking password.

If you have problems using the app, you can watch our short ‘how to’ video on this page. If you are still having problems, get in touch with us on 0345 835 3844 or you can email us at smartphonesupport@tsb.co.uk.

You will be able to use the app on any recent iOS or Android device, including your own personal device.

Go to the ‘Log in’ page at tsb.co.uk/business and choose ‘Having trouble logging in?’. Follow the instructions on screen to reset your details. This should only take a couple of minutes.

Our new Authentication App is just for use with Business Internet Banking. If you’re also a personal customer you can access your personal TSB accounts as normal using the TSB mobile app or by logging in at tsb.co.uk

The app is a more secure and easier way of authenticating transactions. It can only be used by you. And access can be blocked immediately if you lose or replace your device. You can also log in using the fingerprint recognition feature if your device supports this.

You need to be connected to the internet via WiFi or 3G/4G to use Business Internet Banking or when using our app to authenticate new recipients.

No. The app is only used to authenticate transactions from your Business account. If there are any changes to how you can use the app, we will be in touch.

Yes. The app won’t affect any of the services you use on Business Internet Banking.

We’re sorry, due to high demand, we’re no longer accepting online requests for basic devices. Please download the app on your iOS or Android device. If this isn’t possible and you’re a TSB Online for Business customer, please give us a call on 0345 835 3858. Select option 1, with your sort code and account number handy, and we’ll do what we can to help.

Our app doesn’t support jailbroken or rooted devices. Please download the app on a device without this modification.

If you’d like more information, or have any questions that you don’t find in the FAQ’s, get in touch with us on 0345 835 3844.

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Speak to a Relationship Manager on 0345 835 3858.
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