Being a responsible business

Chairman, Richard Meddings

CEO, Debbie Crosbie

Here’s why we think Doing What Matters and being a responsible business has never been so important.

Hear from some of the people who have helped us to shape our plan

Ged Nichols, General Secretary of Accord:

“It was brave of TSB to introduce the Do What Matters Plan in the midst of a global pandemic. It was the right thing to do as now, more than ever, new  strategies and support are needed for employees, customers and communities to build a better future.

“Over the last 12 months we have worked with, and seen, TSB embed its goals on money confidence for customers, new ways of working and improved policies on health for employees. TSB has demonstrated support for smaller business and communities, with the bounce back loans scheme, treating suppliers fairly and with volunteering opportunities for organisations such as Citizens Advice.

“The last year has given us all a great opportunity to work closely together and share good practice. We look forward to working together to build a better future.”

Andy Case, Lead Officer, Finance & Legal Sector, Unite:

“TSB’s Do What Matters Plan is a great example of an opportunity for trade unions and employers to pursue common goals.

“Now more than ever, Unite recognises the impact that the pandemic and its associated stress and anxieties have had on working people. It is refreshing to see TSB taking a proactive lead on these issues – a lead that Unite fully supports. 

“Going forward, Unite want to see the world of work built back better. The emphasis that TSB is placing on the environment and their encouragement for staff to get more involved in charity work is a key part of this and an example to other employers in the sector.”

John Foster, Director of Policy and Communications, CBI

“Despite unprecedented challenges in the past year, we have also seen the very best of British business and the role that enterprise can play in the service of the nation.

“A relentless focus on how business can support their employees, customers, and communities has been at the heart of the business response to the global pandemic. TSB’s Do What Matter’s plan shows just why empathetic mangers prioritising mental health, genuinely understanding the needs of customers and suppliers, and supporting the vulnerable throughout communities must now all be part of how the UK builds back better.

“TSB’s Do What Matters Plan is a brilliant example of how we can channel all the positive disruption from the last year and put our economy onto a more sustainable pathway by focusing on how firms can create social and environmental value as well as economic growth.”

Jenny Herrera, CEO, Good Business Foundation

“TSB is impressive in its deep commitment to take care of employees, customers, businesses, communities and the environment. It has been a privilege to connect with the team over the past year as they take their 'Do What Matters' plan forwards, championing these key aspects of responsible business practice. 

“They have shown themselves to be passionate supporters of the Good Business Charter and it has been exciting to see the ways our approaches align. As more people look to work for and give their custom to responsible businesses, we hope that TSB will see an increase in customers who recognise the bank's leadership in this area.”

Emma Jones, Founder, Enterprise Nation:

As so many people and businesses consider their future, it's a vital time to be encouraging and supporting entrepreneurship. This takes the form of helping new ventures get off the ground and ensuring existing businesses have access to resource and advice. This is what TSB is delivering with its partnership in the She's Got This campaign, with a particular focus on female founders. It's great to see this campaign - and a commitment to enterprise - as a key part of the Do What Matters plan. 

Ivor Coulter, TSB Cluster Manager: 

“I’m really proud of the commitment our plan gives - and excited about the opportunity it creates to build something truly great within TSB and help our customers achieve money confidence.”

Jasbeer Kaur, TSB Local Banker: 

“Doing what matters is how we want to behave here at TSB. This plan brings it all together. And helps us focus on helping people whether they’re customers, colleagues or in our communities.” 

Simon Peleszok, TSB Bank Manager:

“I work in a branch, so just like the others in my team, I instinctively want to help people in my community. The Do What Matters plan builds on some of the stuff we already do and sets out how we can make a difference for our customers, the businesses we work with, TSB colleagues, our communities and the environment. It’s so rewarding to see the difference we make.”

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