Visual assistance

Guide dogs are welcome in all of our branches.

We also offer the following aids:

Leaflets in large print, Braille or on audio tape. You can order these in branch and they will be sent to you directly
Cheque book templates to simplify the writing of cheques
Bank note guide to help identify the value of bank notes
All of our cash machines have a raised dot on the number 5 keypad to help identify the surrounding keys

Using our website

You can do the following things within your web browser to make our site easier to use:

Adjust your font size Press to expand/collapse

You can increase the size of the text on the screen to improve its visibility.

If you're using Internet Explorer

In the browser menu, select 'View'
Select 'Text size'
Select 'Largest'

Alternatively, you can:

Select 'View'
Select 'Zoom'

And then zoom to an appropriate view.

If you're using Chrome

Hold down CTRL on your keyboard
While holding down the CTRL key, press the + to increase the size of the text
If you need to decrease it again, hold down CTRL and press the - key

Magnify your screen Press to expand/collapse

If you're using a Windows computer

You can magnify your screen a portion at a time to make the content easier to read. The magnifier window can be moved to a different part of the page or kept in the same place at the side of the screen.

To enable the screen magnifier, follow these steps:

Open the 'Start' menu in the bottom left hand corner of the screen
Select 'All Programs'
Select 'Accessories'
Select 'Accessibility'
Open 'Magnifier'

If you're using a Mac computer

To magnify your screen when using a Mac, follow these steps:

Open the Apple menu in the top right hand corner of the screen, or press CTRL and F1 on the keyboard
Select 'System Preferences'
Select 'Accessibility'
Select 'Zoom'
Using the sliders, you'll now be able to magnify the screen to a level that's suitable
Select 'OK' to confirm your changes

Adjust your cursor Press to expand/collapse

You can increase the size and the visibility of the cursor to make it easier to see and follow.

If you're using a Windows computer

Open the 'Start' menu in the bottom left hand corner of the screen
Open the 'Control Panel'
Select 'Printer and Other Hardware'
Select 'Mouse'

Within the 'Mouse Properties' menu, you can adjust the speed, visibility and size of the cursor for ease of use.

If you're using a Mac computer

Open the Apple menu in the top right hand corner of the screen, or press CTRL and F1 on the keyboard
Select 'System preferences'
Select 'Accessibility'
Select 'Display'
Using the sliders, you'll now be able to adjust the size and the contrast of the cursor.
Select 'OK' to confirm your changes