Consumer Matters Manifesto

In the sectors that matter most to consumers a handful of big, established players have a stranglehold on their market. They are taking customers for granted, pushing up bills, trapping them on poor deals, bamboozling them with jargon and making it almost impossible to switch. It’s time for a change, and for consumers, not businesses, to be put at the centre of the industries that people rely on the most. It’s time for a change, and for consumers, not businesses, to be put at the centre of the industries that people value most. TSB’s “ Consumers Matter Manifesto” sets out three principles to get consumers a better deal and make markets fit for competition. Only when consumer markets can stand up to these tests, will the UK benefit from a stronger economy that works for everyone.

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