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Contact us to report suspected online fraud

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.


  • If you suspect that any of your TSB accounts have been accessed online by someone other than yourself, contact us immediately on 0345 835 3844 (or 02032 841 577 from overseas)*.
  • If you have a hearing or speech impairment, please call TEXTPHONE  0345 835 3840 (or 01733 286 351 from overseas)*.