• Security Centre

    At TSB we’re committed to making your banking experience as safe as possible. We use the latest security measures to protect your money, your personal information and your privacy. There are also a number of steps you can take to stay safe. Make sure you understand what the current threats are, and what you can do to protect yourself.

  • Common Threats

  • Top Tips

    If you think you are a potential victim of fraud, please contact us as soon as possible.

    • Unexpected phone call claiming to be us? Hang up and call back after 2 minutes or on a different phone
    • Never tell anyone your security details - usernames / passwords / PINs etc
    • We will never ask you to manually transfer money due to fraud - if needed, we do this for you
    • Keep your anti-virus software up-to-date to protect from Malware or Phishing
    • Unexpected refund? If it sounds too good to be true, it probably is

  • Latest News

    We're aware of an increase in the use of a scam in the UK that uses fraudulent/hacked emails to trick victims into sending money to fraudsters. The emails (which usually look very convincing) appear to be from someone reputable and trusted (e.g. a solicitor, charity or holiday home owner) ask the customer to change their banking or invoice details. Having done this, the victim sends their money, not realising they have sent the money to a criminal. They only discover the fraud when they don't get anything in return, or the legitimate company contacts them to request payment.

    Please be aware of unexpected emails, particularly those asking you to change banking/payment details. Always confirm the change with the person or company you've been dealing with. Don't use the contact details from the email, use details you already have or look them up again. Always confirm a request to change the way you send money, say from a cheque to a direct payment, and check your money has arrived safely too. If you think you've been a victim of fraud, please call us straight away. We'll take immediate steps to secure your account and prevent fraudulent transactions. We'll investigate any transactions you're concerned about. And if you're entitled to your money back, we'll return it to your account. If you receive a suspicious email about your TSB accounts, please copy the message in to an email and forward to [email protected]

  • Survey

    We are keen to find out how well our online security centre is working and whether you are able to find everything you need.

    This survey will only take a couple of minutes to complete and we really appreciate your feedback.

    Tell us what you think about our Online Security Centre.

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