Personal Banking > Security

Online Security

Latest News 05/06/2014 – We take your ability to bank safely online extremely seriously, and urge all of our customers to ensure they have up to date security software installed. This should include the latest operating system updates and application patches.

You may have seen a recent report released by the National Crime Agency (NCA) about the impacts of malicious computer software (malware). This is part of a joint operation between law enforcement and the banking industry across 11 countries, focused on protecting members of the public against malware.

For more information you may wish to visit for details on how to avoid being a victim of cyber crime and how to protect yourself.

 At  TSB we're committed to making your online banking experience as safe as possible. We use the latest online security measures to protect your money, your personal information and your privacy. There are also a number of steps you can take to stay safe. Make sure you understand what the current threats are, and what you can do to protect yourself.

Tell us what you think about our Online Security Centre.

We are keen to find out how well our online security centre is working and whether you are able to find everything you need.

This survey will only take a couple of minutes to complete and we really appreciate your feedback.


Protect yourself from malicious attempts to obtain your sensitive information. If you receive a suspicious email please do not respond to it but forward it to our dedicated team at




Find out more about what you can do

Common threats

The threat from internet fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.

Security improvements we’ve made

We employ a number of leading edge technologies to ensure you are safe while banking online. We also have a banking guarantee that ensures you are not out of pocket if you are a victim of online fraud.

Find out more about Security improvements we’ve made

What you can do

We are constantly looking at ways to improve online security, but that’s only half the story. There are a number of things you can do to protect yourself. We’ll show you how.




Find out more about what you can do

Report it

In the unlikely event you experience fraud with our Internet Banking service please contact us on 0345 835 3844 * (or 02032 841 577 from overseas). Those who have hearing difficulties or speech impairments should visit our Report it page for further information.

Twitter  - get your Internet Banking questions answered at @TSB.