For the purposes of the Data Protection Act 1998, the Data Controllers in relation to any personal data you supply are Aviva and TSB (the Data Controllers).
The personal information that you have given will be held by Aviva as the insurer for TSB Pick and Protect home insurance.
It will also be held by TSB so that we can manage your relationship with us.
Your personal information will be treated as private and confidential at all times. It may be disclosed to third parties if permitted in this document or the TSB Privacy Notice found on
You can ask for a copy of the information held about you. A fee will be charged for this service.
For more details on accessing information held about you by TSB write to:
TSB Bank plc,
2138 Coventry Road,
Or for information held by Aviva, write to:
The Data Protection Team
Your information may be used for the purposes of insurance administration by the insurer, their associated companies and agents and by re-insurers, including to contact you by post, telephone, SMS or email. You can ask for contact by these methods to stop at any time.
It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. Where this happens, the insurer will ensure that anyone to whom your information is passed agrees to treat your information with the same level of protection as if they were dealing with it.
If you give the Data Controllers information about another person, in doing so you confirm that they have given you permission to provide it to the Data Controllers and for the Data Controllers to be able to process their personal data (including any sensitive personal data) and also that you have told them who the Data Controllers are and what they will use their data for, as set out in this notice.
In assessing your application and/or at renewal, to prevent fraud, check your identity and to maintain policy records, the insurer or their agents may:
In order to assess the terms of the insurance contract or administer claims that arise, the Data Controllers may need to collect data that the Data Protection Act defines as sensitive (such as medical history or criminal convictions). By proceeding with this policy, you will signify your consent to such information being processed by the Data Controllers or their agents.
TSB may use your information to inform you about other products and services that may be of interest to you. This contact may be by mail, telephone, email or SMS, unless you ask us not to do so.
Full details of how TSB uses your information are available in the Privacy Statement at
In order to prevent and detect fraud the insurer may at any time:
The insurer can supply on request further details of the databases accessed or contributed to. If you require further details, please contact us about TSB Pick and Protect on 0345 0308746.
The insurer and other organisations may also search these agencies and databases to:
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