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As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
For example, for every £1 million of TSB transactions sent in 2023, £266 was lost to APP scams.
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.
We're covered by the Financial Services Compensation Scheme (FSCS). This means that any money you hold in a TSB account is protected up to a limit of £85,000 - so you won't lose out.
Never transfer money to, or share passwords with, someone you don’t trust. This includes people online you’ve never met, too-good-to-be-true investments, and companies asking you to transfer funds directly to them.
TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.
TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.
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