• Loan repayment holidays

    If you find things aren't going to plan, a bit of financial flexibility can really help. We can give you some time out from your loan with a one month repayment holiday. You can ask for up to two repayment holidays every 12 months.

  • How to take a loan repayment holiday

    Before you request a repayment holiday you will need to:

    • have made at least one repayment, and have a direct debit in place
    • be up to date with your loan repayments
    • not be in the process of making a loan protection insurance claim
    • have at least 30 days remaining on your loan term
    • other factors may also be taken into account

    Please note that interest will be charged if you take a break from your repayments or defer your payments, so you will pay more interest overall.

    We pride ourselves on being a responsible lender

    Repayment holidays are not intended to help solve money troubles, so if you're struggling to make your monthly repayments we have a range of options that may be able to help you. Give us a call on 0800 111 4166  (option 5) and we’ll happily talk through the options with you.

    Things to think about

    Taking a repayment holiday will extend the length of your loan and we will continue to charge you interest on your outstanding loan balance. We will advise you of the additional interest that will apply when you call.

    Interest will be charged if you take a break from your repayment or defer your payments, so you will pay more interest overall. Repayment holidays are available if you meet certain conditions and are subject to our approval.

    Call us on: 0800 111 4166

    Lines are open between 8am and 10pm, seven days a week.

    If you haven't already got a loan and are looking for one, please see our personal loans.

  • Loans calculator

    Get an idea of what a new loan could cost if you choose to take a second loan or refinance your existing one.




Do your banking wherever you are with secure online banking services.

Download our app on Apple

Download our app on Android



Bank online 24/7 using our Internet Banking website or our mobile app.

Internet Banking 



Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking 



Find your nearest branch or cash machine using our Branch Locator tool.

Find branches