• Changes to your terms and conditions.

    There are some changes coming to the way you bank with us.

    And because we work in partnership with our customers, we want to help you understand them.

    So what's happening? We’re upgrading our systems and improving our security. There are also some changes that all banks are making because of new industry regulations.

    We’re also making our Personal Banking terms and conditions even clearer, which is good news for everyone.

    Most of the changes won’t happen before 5 November 2017, but some will start on different dates.

    What to do next:

    • If you haven't already, it's important to read the summary of changes PDF (720KB)
    • You should also read and download your updated terms and conditions below.
    • Take a look at the useful Frequently Asked Questions below
    • Finally, watch this space for the latest news and dates

    Read summary of changes PDF (720KB)

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