Security and customer
experience at forefront of digital offering as challenger bank becomes first in
Europe to commit to iris recognition technology
TSB is set to introduce iris recognition to its mobile
banking app – the first bank in Europe to commit to provide the technology – as
the Bank’s high-tech transformation gathers pace.
Customers with a Samsung Galaxy S8 or S8+ smartphone will be
able, from September 2017, to unlock their TSB mobile banking app using the
Samsung Pass iris scanner. This means TSB’s customers can access their
banking using either the fingerprint (an existing feature) or the iris scanner,
so there is no need to remember lengthy IDs or passwords.
Iris scanning is the most secure form of biometric
authentication available today, with 266 unique characteristics compared with
40 for fingerprints. It is also the most user-friendly – one look and the
mobile app is ready to use.
Carlos Abarca, TSB’s Chief Information Officer, says: “Iris recognition allows you to unlock your TSB mobile app with a simple
glance, meaning all of those IDs, passwords and memorable information become a
thing of the past.
“As well as a more customer-friendly approach to
identification, iris recognition is also the most secure method of
authentication available today. We want our mobile app customers to
continue to have a fast, easy-to-use experience; iris recognition delivers that
and, when combined with our other security measures, an unparalleled level of
The innovative move by TSB comes just months after it
launched its new mobile banking app, which was built on its new Proteo4UK IT
banking platform. TSB is building a bank fit for the 21st
century, with digital at its heart.
Proteo4UK will not only liberate TSB from its current legacy
systems but also allow the bank to become more agile. The speed with
which Samsung Pass has been integrated into TSB’s mobile banking app signals
the benefits the new platform will deliver to TSB customers.
continues: “Our new banking platform, Proteo4UK, allows us to
accelerate TSB’s ability to make banking better for all UK consumers and I
can’t wait to continue to surprise and delight our customers with new
technology like this. Introducing Samsung’s iris technology to our mobile
app is one example of what we can now deliver.”
Notes to editors
TSB was built to bring more competition to UK banking and ultimately make banking better for all UK consumers. TSB only serves local customers and local businesses, to help fuel local economies, because communities thriving across Britain is a good thing for all of us.
We have a simple, straightforward and transparent banking model and make clear on our website how we operate and make money. We offer the products and services people tell us they want, with none of the funny stuff people normally associate with traditional banks.
Our five million customers appear to notice: TSB is Britain’s most recommended high street bank and was recently identified as one of the top 10 big companies to work for.
For further information about TSB Bank plc, please visit our website.