Our business

Purpose

We provide local banking for Britain to help local people, businesses and communities to thrive together.

Values

Our values guide us in all we do and how we do it. We are:

  • straightforward
  • collaborative
  • transparent
  • responsible
  • pioneering

Market position

TSB occupies a unique market position in British retail banking as a UK-only values-led challenger brand with over 200 years of heritage, the capabilities of a large established bank, including comprehensive distribution and product capability, and the high growth potential of a challenger bank.

TSB has over 5 million customers and comprehensive product and distribution capability, including 550 branches.

Strategy

TSB’s three strategic pillars have remained the same since relaunching onto high streets across Britain in September 2013:

  • to provide great banking to more people
  • to help more people to borrow well
  • to provide the kind of banking people tell us they want and we believe they deserve

Paul Pester explains how TSB’s bringing more competition to UK banking

Our Purpose

How we run TSB

Having talented, visionary people steering TSB is important to our customers and shareholders.

Truth and banking

It's not always obvious what goes on in banks. But at TSB we have nothing to hide.