• Our Branch Programme

  • tsb-new-branches

    TSB is part way through a £250 million investment programme in branch and digital banking services, helping customers get the best of both worlds; great face-to-face service combined with digital banking. The way people bank is changing fast and our investment programme is about getting the balance right.

    In just two years we have completed over 150 branch refits and refurbishments and nearly 40 branches have received six figure upgrades. In addition, at the end of last year we opened brand new flagship branches in Aberdeen and Birmingham.

    Whilst we continue to focus on upgrading the places that people use the most, we also have to manage the locations where customer visits have fallen and where we have two branches reasonably close to each other. There are 38 places where, as a result of changing local usage patterns, we will close a branch in 2017. These locations have been selected based on local decision making and analysis of local data.

    In line with the BBA Access to Banking Protocol, we are conducting comprehensive reviews of the impact of each closure on the local community and we are taking great care to ensure our customers know what their options are and helping them with the change, including providing details on alternative banking options and offering special ‘get me started on digital’ meetings to help people get comfortable with new technology and any concerns they may have. All of the reviews that have been conducted so far are published on our website and are made available in the branches affected.

    TSB also has an agreement with the Post Office, meaning personal banking customers are able to use local Post Office branches to check their balance, make cash withdrawals and make cash and cheque deposits.

    TSB remains committed to having a strong branch network and there will still be a TSB branch within 2 miles of 42 per cent of the population. There will also be no job losses as a result of these changes, with all Partners in the closing branches being offered roles in other nearby branches.


    More detail on the affected branches

  • TownClosing branchDate closingBranches being refurbishedDate openingBranch Review
    Altrincham72 George Street,
    WA14 1RF
    June 2017   
    Beith34 Eglinton Street,
    KA15 1AQ
    June 2017   
    Birmingham2-4 The Priory,
    West Midlands,
    B4 6BP
    tbc   
    Birmingham407-409 Coventry Road, Small Heath,
    B10 0SP
    June 2017   
    Bridge Of Allan40 Henderson Street,
    FK9 4HS
    June 2017   
    Cambuslang5 Greenlees Road,
    G72 8JB
    June 2017   
    Cardenden171 Station Road,
    KY5 0BN
    June 2017   
    Charing Cross, Glasgow411-413 Sauchiehall Street,
    G2 3LG
    June 2017   
    Dalry58 New Street,
    KA24 5AF
    June 2017   
    Dunblane30 High Street,
    FK15 0AB
    June 2017   
    Fiveways, Grimsby259 Durban Road,
    DN32 8AU
    June 2017   
    Glasgow13 Braehead Shopping Centre, Kings Inch Road,
    G51 4BP
    June 2017   
    Glasgow1105 Maryhill Road,
    G20 9AY
    June 2017   
    Goring-On-ThamesHigh Street, Reading
    RG8 9AT
    June 2017   
    Huddersfield5 Ramsden Street,
    HD1 2SN
    June 2017   
    Kirriemuir3 Reform Street,
    DD8 4BS
    June 2017   
    Linlithgow3 The Vennel,
    EH49 7EX
    June 2017   
    Lochgelly142 - 146 Main Street,
    KY5 9JR
    June 2017   
    Manchester36, Cross Street,
    M2 7AQ
    tbc   
    Nottingham193 Sneinton Dale,
    NG2 4HU
    June 2017   
    Otley18 Manor Square,
    LS21 3AY
    June 2017   
    Paisley63 Neilston Road,
    PA2 6NA
    June 2017   
    Sheffield33 Charles Street,
    S1 2HU
    June 2017   
    Sherborne45 Cheap Street,
    DT9 3PU
    June 2017   
    Sighthill, Edinburgh495a Calder Road,
    EH11 4AP
    June 2017   
    Southampton20 London Road,
    SO15 2SR
    June 2017   
    Tranent100 High Street,
    EH33 1HH
    June 2017   
    Troon9 Ayr Street,
    KA10 6EB
    June 2017   
    Woodside, Aberdeen435 Great Northern Road,
    AB24 2EH
    June 2017   
    Bournemouth5-6 Lansdowne CrescentMay 201781 Old Christchurch RoadMay 2017 
    Manchester

    855 Stockport Street

    1296 Ashton Old Road

    May 2017

    574 Stockport RoadApril 2017

    Branch Review

     

    London

    44 Bridge Street

     

    762 Finchley Road

    May 2017

    April 2017

    19 Highgate HillMarch 2017Branch Review

     

    Branch Review

    Plymouth103 Wolseley RoadMarch 2017

    162 Armada Way

    36 Morshead Road 

    April 2017

     

    Branch Review

    London

    51 Highgate High Street

    Stoke Newington High Street

    Feburary 2017

    January 2017

    19 Highgate HillMarch 2017

    Branch Review

    Branch Review

    Basildon1 Main CentreJanuary 2017  Branch Review
    Coventry  15 High StreetApril 2017 
    TownClosing branchesDate closingRefurbished branchesDate openingBranch Review
    Aberdeen

    33 Queens Road

     

    46 Castle Street

    December 2016St Nicholas Street (New flagship branch)December 2016Branch Review

     

    Branch Review
    Aberdeen19 Union TerraceNovember 2016St Nicholas Street (New flagship branch)December 2016Branch Review
    Birmingham13 Temple StreetNovember 2016134 New Street
    (New flagship branch)
    December 2016Branch Review
    London  34 London WallNovember 2016 
    Glasgow238 Ayr RoadNovember 2016Busby RoadOctober 2016 Branch Review
    Edinburgh

    19 Castle Street

     

    Niddrie Mains Road

    November 2016

    28 Hanover Street

     

    16b Cameron Toll Centre

    October 2016

    Branch Review

     

    Branch Review

    Wolverhampton

    21 Bargate Drive

     

    10 Trysull Road 

    November 2016

    Queen StreetOctober 2016Branch Review

     

    Branch Review
    London 

    33 Ludgate Hill

    November 2016

    174 Clapton Common RoadDecember 2016 Branch Review

     

     

    Dundee96 Albert StreetNovember 2016  Branch Review
    Fleetwood 13 Lord StreetNovember 2016   Branch Review
    Birmingham79 Long AcreNovember 2016Alum Rock RoadNovember 2016Branch Review
    Birmingham7 Kings ParadeDecember 2016134 New Street
    (New flagship branch)
    December 2016Branch Review  
    Manchester 37 Regent CrescentJune 2016   
    Denny33 Church WalkJuly 2016   
    Edinburgh

    30 London Road

    1 Bowhill Terrace

    July 2016

    59 Leith WalkJuly 2016  
    Torquay43 Union StreetJuly 2016 221 St Marychurch RoadJuly 2016 
    Glasgow

    11-13 Albert Road

    119 Cathcart Road

    July 2016

    94-102 Kilmarnock RoadJuly 2016 
    Lincoln12 Bank StreetJune 2016203 High StreetJune 2016 
    Doncaster20/22 FrenchgateJune 201647 High StreetJune 2016 
    Hull51 Jameson StreetMay 201687-91 Jameson StreetApril 2016 
    Walsall41/43 Bridge StreetMay 2016The BridgeMay 2016 
    Bristol20 Clare StreetMay 201636-38 Merchant StreetApril 2016 
    YorkSt Helens SquareApril 201625-27 Parliament StreetApril 2016 
    Chancery Lane116 Chancery LaneMarch 2016   
    DundeePerth RoadMarch 2016   
    TownClosing branchDate closedRefurbished branchDate opened
    Grimsby9-10 Old Market PlaceNovember 201541-43 Victoria StreetOctober 2015
    Aberdeen

    226 Union Street

    148 Union Street

    November 201519 Union TerraceOctober 2015
    Glasgow

    85 St Vincent Street

    180 West George Street

    November 201552-60 St Vincent StreetOctober 2015
    Leicester17 Granby StreetOctober 2015Town Hall Square, 17 Horsefair StreetSeptember 2015
    Peterborough40 Long CausewayOctober 201530-31 Long CausewaySeptember 2015
    CarmarthenCheltenham House, 9 DarkgateOctober 20155 Blue StreetSeptember 2015
    DundeeReform StreetOctober 201529 MeadowsideSeptember 2015
    Nottingham7 Beastmarket HillOctober 2015  
    Swansea

    33 Craddock Street

    29 The Kingsway

    October 201511 Union StreetSeptember 2015
    Swindon93 Commercial RoadOctober 201531-33 The ParadeSeptember 2015
    NewportBridge StreetOctober 2015149-151 Commercial StreetOctober 2015
    Chelmsford1 High StreetSeptember 201588-89 High StreetAugust 2015
    Harrow on the Hill322 Station RoadSeptember 201553 St Ann's RoadAugust 2015
    Newcastle15 Ridley PlaceSeptember 2015St Mary's Place, 162 Northumberland StreetSeptember 2015
    Enfield47-49 Church StreetAugust 201522-24 Church StreetMarch 2015
  • Our new branch concept

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  • TSB opened two flagship branches in Birmingham and Aberdeen late last year. This is the first time TSB has launched new purpose built sites.

    The new branches have been designed in response to customer research and feedback. TSB customers say they want a mixture of face-to-face and digital services from their bank branch, so this is exactly what the new branches deliver. With 9 out of 10 (87%) customers wanting TSB Partners on hand to help them, the human touch and personal service remains right at the heart of these branches. But, with 3 out of 5 customers (60%) saying they wanted more self-service facilities, the bank has responded to this element too.

    The flagship branches are set over two floors and comprise of three main areas:

    Transact: Three-in-five (60%) of TSB’s customers said they wanted more self-service machines in branches, so the latest in cash machine technology allows customers to pay in cheques, bills and make other transactions without needing to visit a counter. At the counter, TSB has also removed screens to offer a more relaxed and personal service.

    Consult: Almost nine-in-ten (88%) TSB customers wanted TSB Partners on hand to help them with more complex money queries. The new branches have an entire floor dedicated to face-to-face contact, with purpose built meeting rooms to ensure both personal and business customers can discuss their finances, as well as TSB’s services, in privacy and comfort.

    Explore: Almost two-thirds (61%) of TSB’s customers said they would benefit from branch Partners being able to help them with mobile and internet banking. Partners in the branch are not only on hand to help customers who have questions about banking online or queries about the TSB app, but the new branches - like all TSB branches - also offer complimentary Wi-Fi. iPads are also readily available in branch for customers to log on to TSB.co.uk.

    Finally, large interactive TV screens have been installed, allowing customers to explore what TSB has to offer, including 'how to' videos and information on local news and events.