• Our Branch Programme

  • tsb-new-branches

    TSB is committed to ensuring that our bank evolves to meet our customers’ demands in communities across Britain. This is why we are continuing our £250 million investment in our digital and branch offering, which includes having the right branches in the right places.

    Since launching back onto UK high streets in September 2013, we now have a much clearer picture of how customers are using us. We know that although the way in which people interact with their bank is changing, having a strong, fit for purpose branch network remains hugely important to customers, because there are times when only face-to-face will do.

    As part of TSB’s strategy to ensure it has the right branches in the right places, TSB is launching two new flagship branches, fully refurbishing 10 branches and refitting around 100 others to upgrade and modernise our network. These branches will offer better technology, more facilities and improved services, including more self-service facilities and more TSB Partners on hand to help customers.

    There are 13 towns and cities where TSB has multiple branches in close proximity and customers are showing a clear preference for one branch above another. As a result the Bank will close 25 of the less well used outlets by the end of April 2017 and invest in the busier ones.

    The bank is conducting a comprehensive review of the impact of each closure on the local community. All of the reviews that have been conducted so far are published on our website, and are made available in the branches affected.

    TSB remains committed to having a strong branch network and 47% of the population will continue to live within two miles of a TSB branch.

    There will be no redundancies and TSB Partners in these affected locations will be relocated to another branch close by.

    TSB is a member of the British Bankers’ Association (BBA) and is a signatory of its Access to Banking Protocol. The industry-wide protocol was launched in 2015 and looks to minimise the impact of a bank branch closure on communities.

    We understand that the decision to close a branch will affect each community differently and this is why we have engaged with the local communities that are impacted by our decision. For each community affected, we have produced a comprehensive review which can be found below.

    As well as this review, we write to our customers in advance of the closure and discuss with them the alternative options to continue banking with TSB.

    More detail on the affected branches

  • TownClosing branchDate closedRefurbished branchDate opened
    Grimsby9-10 Old Market PlaceNovember 201541-43 Victoria StreetOctober 2015
    Aberdeen

    226 Union Street

    148 Union Street

    November 201519 Union TerraceOctober 2015
    Glasgow

    85 St Vincent Street

    180 West George Street

    November 201552-60 St Vincent StreetOctober 2015
    Leicester17 Granby StreetOctober 2015Town Hall Square, 17 Horsefair StreetSeptember 2015
    Peterborough40 Long CausewayOctober 201530-31 Long CausewaySeptember 2015
    CarmarthenCheltenham House, 9 DarkgateOctober 20155 Blue StreetSeptember 2015
    DundeeReform StreetOctober 201529 MeadowsideSeptember 2015
    Nottingham7 Beastmarket HillOctober 2015  
    Swansea

    33 Craddock Street

    29 The Kingsway

    October 201511 Union StreetSeptember 2015
    Swindon93 Commercial RoadOctober 201531-33 The ParadeSeptember 2015
    NewportBridge StreetOctober 2015149-151 Commercial StreetOctober 2015
    Chelmsford1 High StreetSeptember 201588-89 High StreetAugust 2015
    Harrow on the Hill322 Station RoadSeptember 201553 St Ann's RoadAugust 2015
    Newcastle15 Ridley PlaceSeptember 2015St Mary's Place, 162 Northumberland StreetSeptember 2015
    Enfield47-49 Church StreetAugust 201522-24 Church StreetMarch 2015
    TownClosing branchesDate closingRefurbished branchesDate openingBranch Review
    Aberdeen

    33 Queens Road

     

    46 Castle Street

    December 2016St Nicholas Street (New flagship branch)December 2016Branch Review

     

    Branch Review
    Aberdeen19 Union TerraceNovember 2016St Nicholas Street (New flagship branch)December 2016Branch Review
    Birmingham13 Temple StreetNovember 2016134 New Street
    (New flagship branch)
    December 2016Branch Review
    Glasgow238 Ayr RoadNovember 2016Busby RoadOctober 2016 Branch Review
    Edinburgh

    19 Castle Street

     

    Niddrie Mains Road

    November 2016

    28 Hanover Street

     

    16b Cameron Toll Centre

    October 2016

    Branch Review

     

    Branch Review

    Wolverhampton

    21 Bargate Drive

     

    10 Trysull Road 

    November 2016

    Queen StreetOctober 2016Branch Review

     

    Branch Review
    London 

    33 Ludgate Hill

     

    51 Highgate High Street

    November 2016

    174 Clapton Common RoadDecember 2016 Branch Review

     

     

    Dundee96 Albert StreetNovember 2016  Branch Review
    Fleetwood 13 Lord StreetNovember 2016   Branch Review
    Birmingham79 Long AcreNovember 2016Alum Rock RoadNovember 2016Branch Review
    Birmingham7 Kings ParadeDecember 2016134 New Street
    (New flagship branch)
    December 2016Branch Review  
    Manchester 37 Regent CrescentJune 2016   
    Denny33 Church WalkJuly 2016   
    Edinburgh

    30 London Road

    1 Bowhill Terrace

    July 2016

    59 Leith WalkJuly 2016  
    Torquay43 Union StreetJuly 2016 221 St Marychurch RoadJuly 2016 
    Glasgow

    11-13 Albert Road

    119 Cathcart Road

    July 2016

    94-102 Kilmarnock RoadJuly 2016 
    Lincoln12 Bank StreetJune 2016203 High StreetJune 2016 
    Doncaster20/22 FrenchgateJune 201647 High StreetJune 2016 
    Hull51 Jameson StreetMay 201687-91 Jameson StreetApril 2016 
    Walsall41/43 Bridge StreetMay 2016The BridgeMay 2016 
    Bristol20 Clare StreetMay 201636-38 Merchant StreetApril 2016 
    YorkSt Helens SquareApril 201625-27 Parliament StreetApril 2016 
    Chancery Lane116 Chancery LaneMarch 2016   
    DundeePerth RoadMarch 2016   
    TownClosing branchDate closingBranches being refurbishedDate openingBranch Review
    Bournemouth5-6 Lansdowne CrescentMay 201781 Old Christchurch RoadMay 2017 
    Plymouth103 Wolseley RoadMarch 2017

    162 Armada Way

    36 Morshead Road 

    April 2017 
    Manchester

    855 Stockport Road

    1296 Ashton Old Road

    May 2017

    574 Stockport RoadApril 2017 
    London

    44 Bridge Street

    762 Finchley Road

    Stoke Newington High Street

    May 2017

    April 2017

    January 2017

    19 Highgate HillMarch 2017


    Branch Review
    Basildon1 Main CentreJanuary 2017  Branch Review
  • *Up to and including the end of April 2017

    Our new branch concept

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  • TSB’s new flagship branches will open in Birmingham and Aberdeen later this year. This is the first time TSB will launch new purpose built sites.

    The new branches have been designed in response to customer research and feedback. With TSB customers saying they want a mixture of face-to-face and digital services from their bank branch, this is exactly what the new branches will deliver. With nine in 10 (87%) people requesting TSB Partners on hand to help them, the human touch and personal service remains right at the heart of these branches. But, with three in five (60%) wanting more self-service facilities, the bank has boosted this element too.  

    The flagship branches will be set over two floors and comprise of three main areas:

    Transact: Three-in-five (60%) of TSB’s customers said they want more self-service machines in branches, so the latest in cash machine technology will allow customers to pay in cheques, bills and make other transactions without needing to visit a counter. At the counter, TSB will remove screens to offer a more relaxed and personal service.

    Consult: Almost nine in 10 (88%) TSB customers want TSB Partners on hand to help them with more complex money queries. The new branches will have an entire floor dedicated to face-to-face contact with purpose built meeting rooms to ensure both personal and business customers can discuss their finances, as well as TSB’s services, in privacy and comfort.

    Explore: Three-in-five (61%) of TSB’s customers said they would benefit from branch Partners being able to help them with mobile and internet banking. Not only will Partners in the branch be on hand to help customers who have questions about banking online or queries about the TSB app, the new branches, like all TSB branches, will also offer complimentary Wi-Fi. iPads are also readily available in branch for customers to log on to TSB.co.uk.

    Finally, large interactive TV screens will be installed allowing customers to explore what TSB has to offer, including 'how to' videos and information on local news and events.