Our Branch Programme

tsb-new-branches

TSB is part way through a £250 million investment programme in branch and digital banking services, helping customers get the best of both worlds; great face-to-face service combined with digital banking. The way people bank is changing fast and our investment programme is about getting the balance right.

In just two years we have completed over 150 branch refits and refurbishments and nearly 40 branches have received six figure upgrades. In addition, at the end of last year we opened brand new flagship branches in Aberdeen and Birmingham.

Whilst we continue to focus on upgrading the places that people use the most, we also have to manage the locations where customer visits have fallen and where we have two branches reasonably close to each other. There are 38 places where, as a result of changing local usage patterns, we will close a branch in 2017. These locations have been selected based on local decision making and analysis of local data.

In line with the BBA Access to Banking Protocol, we are conducting comprehensive reviews of the impact of each closure on the local community and we are taking great care to ensure our customers know what their options are and helping them with the change, including providing details on alternative banking options and offering special ‘get me started on digital’ meetings to help people get comfortable with new technology and any concerns they may have. All of the reviews that have been conducted so far are published on our website and are made available in the branches affected.

TSB also has an agreement with the Post Office, meaning personal banking customers are able to use local Post Office branches to check their balance, make cash withdrawals and make cash and cheque deposits.

TSB remains committed to having a strong branch network and there will still be a TSB branch within 2 miles of 42 per cent of the population. There will also be no job losses as a result of these changes, with all Partners in the closing branches being offered roles in other nearby branches.

More detail on the affected branches

Town Closing branch Date
closing
Branches being
refurbished
Date
opening
Branch
Review
Altrincham 72 George Street,
WA14 1RF
June 2017     Branch Review
Beith 34 Eglinton Street,
KA15 1AQ
June 2017     Branch Review
Birmingham 2-4 The Priory,
West Midlands,
B4 6BP
tbc      
Birmingham 407-409 Coventry Road, Small Heath,
B10 0SP
June 2017     Branch Review
Bridge Of Allan 40 Henderson Street,
FK9 4HS
June 2017     Branch Review
Cambuslang 5 Greenlees Road,
G72 8JB
June 2017     Branch Review
Cardenden 171 Station Road,
KY5 0BN
June 2017     Branch Review
Charing Cross, Glasgow 411-413 Sauchiehall Street,
G2 3LG
June 2017     Branch Review
Dalry 58 New Street,
KA24 5AF
June 2017     Branch Review
Dunblane 30 High Street,
FK15 0AB
June 2017     Branch Review
Fiveways, Grimsby 259 Durban Road,
DN32 8AU
June 2017     Branch Review
Glasgow 13 Braehead Shopping Centre, Kings Inch Road,
G51 4BP
June 2017     Branch Review
Glasgow 1105 Maryhill Road,
G20 9AY
June 2017     Branch Review
Goring-On-Thames High Street, Reading
RG8 9AT
June 2017     Branch Review
Huddersfield 5 Ramsden Street,
HD1 2SN
June 2017     Branch Review
Kirriemuir 3 Reform Street,
DD8 4BS
June 2017     Branch Review
Linlithgow 3 The Vennel,
EH49 7EX
June 2017     Branch Review
Lochgelly 142 - 146 Main Street,
KY5 9JR
June 2017     Branch Review
Manchester 36, Cross Street,
M2 7AQ
December 2017      Branch Review
Nottingham 193 Sneinton Dale,
NG2 4HU
June 2017     Branch Review
Otley 18 Manor Square,
LS21 3AY
June 2017     Branch Review
Paisley 63 Neilston Road,
PA2 6NA
June 2017     Branch Review
Sheffield 33 Charles Street,
S1 2HU
June 2017     Branch Review
Sherborne 45 Cheap Street,
DT9 3PU
June 2017     Branch Review
Sighthill, Edinburgh 495a Calder Road,
EH11 4AP
June 2017     Branch Review
Southampton 20 London Road,
SO15 2SR
June 2017     Branch Review
Tranent 100 High Street,
EH33 1HH
June 2017     Branch Review
Troon 9 Ayr Street,
KA10 6EB
June 2017     Branch Review
Woodside, Aberdeen 435 Great Northern Road,
AB24 2EH
June 2017     Branch Review
Bournemouth 5-6 Lansdowne Crescent May 2017 81 Old Christchurch Road May 2017

Branch Review

Manchester

855 Stockport Street

1296 Ashton Old Road

May 2017

574 Stockport Road April 2017

Branch Review

Branch Review

London

44 Bridge Street

 

762 Finchley Road

May 2017

April 2017

19 Highgate Hill March 2017 Branch Review

 

Branch Review

Plymouth 103 Wolseley Road March 2017

162 Armada Way

36 Morshead Road 

April 2017

 

Branch Review

London

51 Highgate High Street

Stoke Newington High Street

Feburary 2017

January 2017

19 Highgate Hill March 2017

Branch Review

Branch Review

Basildon 1 Main Centre January 2017     Branch Review
Coventry     15 High Street April 2017  
Town Closing
branches
Date closing Refurbished branches Date opening Branch
Review
Aberdeen

33 Queens Road

 

46 Castle Street

December 2016 St Nicholas Street (New flagship branch) December 2016 Branch Review

 

Branch Review
Aberdeen 19 Union Terrace November 2016 St Nicholas Street (New flagship branch) December 2016 Branch Review
Birmingham 13 Temple Street November 2016 134 New Street
(New flagship branch)
December 2016 Branch Review
London     34 London Wall November 2016  
Glasgow 238 Ayr Road November 2016 Busby Road October 2016  Branch Review
Edinburgh

19 Castle Street

 

Niddrie Mains Road

November 2016

28 Hanover Street

 

16b Cameron Toll Centre

October 2016

Branch Review

 

Branch Review

Wolverhampton

21 Bargate Drive

 

10 Trysull Road 

November 2016

Queen Street October 2016 Branch Review

 

Branch Review
London 

33 Ludgate Hill

November 2016

174 Clapton Common Road December 2016  Branch Review

 

 

Dundee 96 Albert Street November 2016     Branch Review
Fleetwood  13 Lord Street November 2016      Branch Review
Birmingham 79 Long Acre November 2016 Alum Rock Road November 2016 Branch Review
Birmingham 7 Kings Parade December 2016 134 New Street
(New flagship branch)
December 2016 Branch Review  
Manchester  37 Regent Crescent June 2016      
Denny 33 Church Walk July 2016      
Edinburgh

30 London Road

1 Bowhill Terrace

July 2016

59 Leith Walk July 2016   
Torquay 43 Union Street July 2016  221 St Marychurch Road July 2016  
Glasgow

11-13 Albert Road

119 Cathcart Road

July 2016

94-102 Kilmarnock Road July 2016  
Lincoln 12 Bank Street June 2016 203 High Street June 2016  
Doncaster 20/22 Frenchgate June 2016 47 High Street June 2016  
Hull 51 Jameson Street May 2016 87-91 Jameson Street April 2016  
Walsall 41/43 Bridge Street May 2016 The Bridge May 2016  
Bristol 20 Clare Street May 2016 36-38 Merchant Street April 2016  
York St Helens Square April 2016 25-27 Parliament Street April 2016  
Chancery Lane 116 Chancery Lane March 2016      
Dundee Perth Road March 2016      
Town Closing branch Date closed Refurbished branch Date opened
Grimsby 9-10 Old Market Place November 2015 41-43 Victoria Street October 2015
Aberdeen

226 Union Street

148 Union Street

November 2015 19 Union Terrace October 2015
Glasgow

85 St Vincent Street

180 West George Street

November 2015 52-60 St Vincent Street October 2015
Leicester 17 Granby Street October 2015 Town Hall Square, 17 Horsefair Street September 2015
Peterborough 40 Long Causeway October 2015 30-31 Long Causeway September 2015
Carmarthen Cheltenham House, 9 Darkgate October 2015 5 Blue Street September 2015
Dundee Reform Street October 2015 29 Meadowside September 2015
Nottingham 7 Beastmarket Hill October 2015    
Swansea

33 Craddock Street

29 The Kingsway

October 2015 11 Union Street September 2015
Swindon 93 Commercial Road October 2015 31-33 The Parade September 2015
Newport Bridge Street October 2015 149-151 Commercial Street October 2015
Chelmsford 1 High Street September 2015 88-89 High Street August 2015
Harrow on the Hill 322 Station Road September 2015 53 St Ann's Road August 2015
Newcastle 15 Ridley Place September 2015 St Mary's Place, 162 Northumberland Street September 2015
Enfield 47-49 Church Street August 2015 22-24 Church Street March 2015

Our new branch concept

 

TSB opened two flagship branches in Birmingham and Aberdeen late last year. This is the first time TSB has launched new purpose built sites.

The new branches have been designed in response to customer research and feedback. TSB customers say they want a mixture of face-to-face and digital services from their bank branch, so this is exactly what the new branches deliver. With 9 out of 10 (87%) customers wanting TSB Partners on hand to help them, the human touch and personal service remains right at the heart of these branches. But, with 3 out of 5 customers (60%) saying they wanted more self-service facilities, the bank has responded to this element too.

The flagship branches are set over two floors and comprise of three main areas:

Transact: Three-in-five (60%) of TSB’s customers said they wanted more self-service machines in branches, so the latest in cash machine technology allows customers to pay in cheques, bills and make other transactions without needing to visit a counter. At the counter, TSB has also removed screens to offer a more relaxed and personal service.

Consult: Almost nine-in-ten (88%) TSB customers wanted TSB Partners on hand to help them with more complex money queries. The new branches have an entire floor dedicated to face-to-face contact, with purpose built meeting rooms to ensure both personal and business customers can discuss their finances, as well as TSB’s services, in privacy and comfort.

Explore: Almost two-thirds (61%) of TSB’s customers said they would benefit from branch Partners being able to help them with mobile and internet banking. Partners in the branch are not only on hand to help customers who have questions about banking online or queries about the TSB app, but the new branches - like all TSB branches - also offer complimentary Wi-Fi. iPads are also readily available in branch for customers to log on to TSB.co.uk.

Finally, large interactive TV screens have been installed, allowing customers to explore what TSB has to offer, including 'how to' videos and information on local news and events.