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See what you can do with our Mobile Banking service.

 

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(or +02032 841 577 from overseas). We’re open 7am - 10pm Mon to Fri and 8am - 6pm weekends.

 

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Personal banking > Internet Banking > Mobile Banking

Mobile Banking

Helping you stay on top of your money, on the move.
Reading this on your mobile?
View our  optimised Mobile Banking site .

Now it’s easier to use Internet Banking whenever it’s most convenient for you. Our Mobile Banking service gives you the choice of two really handy ways to log on to your accounts.

First, there’s our Mobile Banking app. It’s free to download and available on: Apple App Store, Windows Phone Store, Google Play and BlackBerry App.

Or, if you prefer, you can also log on through your mobile browser. We’ve optimised the site for large screen mobiles to make it quick, easy and convenient.

You can get started straight away with your existing Internet Banking log on details.

We use the latest online security measures to protect your money, your personal information and your privacy while banking online with us.

If you’ve got an Apple/iOS device and have been experiencing problems with your Mobile Banking app since updating to iOS6, please delete the app and download the latest version in the Apple App Store.

View our Mobile Banking demo. Opens in a new browser window. Requires Flash

Features & Benefits of Mobile Banking

  • View account details, including the balance on most of your TSB UK personal accounts.
  • See a history of transactions on your TSB UK personal current and savings accounts, ISA accounts and credit card accounts.
  • Make payments to new and existing recipients.
  • Transfer funds between your TSB UK personal current accounts and savings accounts.
  • Check your credit card limit.
  • Log on using the same Internet Banking logon details.
  • Switch to desktop and back whenever you need to.
  • Manage your existing overdraft.
  • View your current mortgage balance*.
  • Apply for an Internet Saver Account**.

With our Mobile Banking app you can also:

  • Find a TSB branch and Cashmachine or LINK ATM in the UK.
  • Find useful TSB phone numbers.

Certain features of Internet Banking will still only be available when you log on to the full desktop site, on your mobile or computer.

These features include:

  • Full statements.
  • Set up, change or cancel standing orders or Direct Debits.
  • Applying for new products that are not available through Mobile Banking.
  • Approving pending payments.

Full details.

Getting started

To use Mobile Banking, you need to be registered for Internet Banking.

Register online for Mobile Banking. (Opens in a new browser window).

If you're already registered for Internet Banking, it's easy. Simply type in www.tsb.co.uk into your mobile phone browser. Then log on in your usual way, using your normal Internet Banking details.

You can access your personal TSB current accounts, credit cards and savings accounts through Mobile Banking.

For more information about Mobile Banking, please take a look at our frequently asked questions.

More about Mobile Banking


Our improved Mobile Banking makes it easier to stay on top of your finances on the go. It means you can do your banking on the spot from most Internet enabled mobile devices – either using our app or via your mobile browser.

Our Mobile Banking app


The Mobile Banking app is free to download and available from the Apple App Store, Windows Phone Store, Google Play and BlackBerry App World. It gives you access to Mobile Banking whenever you want, plus some useful extras, too.

  • View balances and transaction history on most of your TSB UK personal accounts, and transfer money between them.
  • Make payments to new and existing recipients.
  • Find a TSB branch or LINK ATM in the UK.
  • Find useful TSB phone numbers.
  • Manage your existing overdraft.
  • View your current mortgage balance*.
  • Apply for an Internet Saver Account**.

* The balance shown is not a final settlement figure.

To download our Mobile Banking app directly to your phone, simply visit  http://mobile.tsb.co.uk/onthemove from your mobile phone and select the store that’s appropriate to you.

Your mobile operating system


To download our app you’ll need:

  • iPhone iOS4.0 and above.
  • Windows 7.5 and above.
  • Android 2.2 and above.
  • Blackberry 5.0 and above.

Mobile Banking from your browser


You can also access Internet Banking through your mobile browser. It’s now been optimised for large screen mobiles, so if your mobile isn’t compatible with our app or you just prefer to use your browser, why not give it a try.

  • Access your accounts online 24/7.
  • View balances and transfer money between TSB personal current accounts and savings accounts.
  • Make payments to new and existing recipients.

Text Message Services


Sign up for a whole range of Text Alerts to help you manage your bank account. These include:

  • Weekly Balance Alerts.
  • Overseas Transaction Alerts.
  • Limit Alerts.
  • High and Low Balance Alerts.

You can also use Text Requests to order a replacement PIN, cheque book or paying in book.
Find out more.

Frequently Asked Questions


Do I need to register for Mobile Banking? 

Will I use the same password and memorable information that I use on my desktop computer? 

Do I need to log off?

I've updated to iOS6 and/or updated to the latest version of Mobile Banking on my Apple device. Why does the app keep experiencing problems including freezing or crashing?

Can I use my mobile phone to access my bank accounts? 

What can I do?  

How can I make payments from my mobile phone? 

How do I set up a payment to a new recipient?

How can I make transfers between accounts using my mobile?

I've clicked on 'View Desktop Site' to use the full Internet Banking site, and now want to go back to the Internet Banking site designed for my mobile. How do I do this? 

Can I access my bank accounts using the browser on my mobile?

Can I view my mortgage account balance within Mobile Banking?

Why can't I access Mobile Banking on my Opera Mini browser?

I'm using an old handset that doesn't have a browser. Can I still access my bank accounts on it? 

Can I use Mobile Banking abroad?

How do I know that Mobile Banking is secure? 

What if I lose my mobile? Is there a risk someone could commit fraud on my account?

How can I safely recycle or dispose of my mobile phone/device if I have used it for Mobile Banking?

What should I do if I suspect my security credentials have been compromised? 

If I use Mobile Banking, will I still be able to use Internet Banking on my desktop computer? 

Will I be able to use the service from my mobile when it's connected to the Internet by wi-fi? 

I have several mobile phones. Will I always have to use the same one to access Mobile Banking? 

I have a tablet PC with an Internet browser. Will I be able to use it to access Mobile Banking? 

Will I be able to use the browser on my iPod touch to access Mobile Banking? 

Questions about our Mobile Banking app

How much does the app cost?

How do I know if the app is genuine?

Can I use the app abroad?

Why is it when I open the app on my Android device does it ask me for permission to access my Contacts?

Can I apply for a new Savings Account on my mobile phone?

Can I view my eSavings account on Internet Banking if I open it via my Mobile?

Do I need to be a TSB customer to open an eSavings Account using my Mobile?

How soon after applying for an eSavings Account using my mobile, can I start saving?

Do I need to register for Mobile Banking?
If you’re already registered for Internet Banking, you don’t need to register again. You can log on using the same User ID, password and memorable information that you use to access Internet Banking on our desktop site.

If you’re not already an
Internet Banking user, you can register for Internet Banking via our desktop site by clicking on ‘Register online’ or via your mobile device on our Mobile Banking pages.

Once you’ve registered, you will receive your personal User ID number in the post within 3 working days at which point you will be able to access your accounts using both Internet Banking and Mobile Banking. When accessing via your mobile device, our website will recognise that you’re logging on using a mobile phone and direct you to our Mobile Banking pages.

After you’ve registered for Internet Banking, you may also want to register to receive our Text Alerts. To find out more visit
Text Message Services.

Will I use the same password and memorable information that I use on my desktop computer?
Yes, you use the same user ID, password and memorable information that you would use to logon to Internet Banking from your desktop computer.

Do I need to log off?
We recommend you always log off when you’ve finished using Mobile Banking. However, for your security, if you don't use Mobile Banking for more than ten minutes you'll be automatically logged off.

I’ve updated to iOS6 and/or updated to the latest version of Mobile Banking on my Apple device. Why does the app keep experiencing problems including freezing or crashing?
Unfortunately some devices may have issues when installing the latest version. We recommend that you delete the app off of your Apple device and download the latest version from the Apple App Store. Even if you’ve downloaded the latest update, we still recommend that you do this.

If you still experience any problems please contact our Internet Banking Helpdesk on 08458 353 844 (or 0203 284 1577 from overseas). We’re open 7am - 10pm Mon to Fri and 8am - 6pm weekends.

Can I use my mobile phone to access my bank accounts?
Yes. Mobile Banking lets you carry out simple banking transactions on your mobile phone.

You can check your TSB personal current, savings and credit card accounts. You can transfer money between most of your online TSB accounts and make payments to companies and existing and new recipients from your mobile phone.

What can I do?
You can access simple banking services, such as:

* The balance shown is not a final settlement figure.

How can I make payments from my mobile phone?
To make payments using Mobile Banking you need to go to 'Your accounts', choose the account from which you want to make the payment and select 'Make a payment'.

Once you've completed this you'll be asked to check the details and confirm the payment. For security reasons, if you're setting up a payment to a new recipient, we'll need to call you to confirm it's you, so we'd recommend having a pen and paper handy to make a note of the authentication code that will be displayed on your Mobile Banking screen.

Once you've set up the payment, you'll see a confirmation message on the screen. If your payment is urgent, we recommend that you contact the recipient to make sure that they have received it. Please note a payment may take up to three working days to be received once it has left your account.

Unfortunately some mobile phones don’t allow you to switch between using the browser and receiving a phone call, and would log you out. If you’re not sure if your mobile will do this, you might want to ask a friend to call you while you’re using Mobile Banking. If you are still logged in after the call then you can set up a new recipient on your mobile. Make sure the call is shorter than 10 minutes; otherwise you will automatically be logged out.

If you can’t do this then you’ll need another phone number to receive the call.

How do I set up a payment to a new recipient?
You set up a new recipient in a similar way to the desktop site. For security reasons, we’ll need to confirm that it’s you. We’ll do this in the same way as we do in Internet Banking, by calling you on a number we know is yours, which you can select on screen.

We can call you on the same mobile you’re using to make the payment, but if any of the other phones that are listed are within reach, you might find it easier to select one of those.

Unfortunately some mobiles don’t allow you to switch between using the browser and receiving a phone call, and would log you out. If you’re not sure if your mobile will do this, you might want to ask a friend to call you while you’re using Mobile Banking. If you are still logged in after the call then you can set up a new recipient on your mobile, Make sure the call is shorter than 10 minutes; otherwise you will automatically be logged out.

If you can’t do this then you’ll need another phone number to receive the call.

How can I make transfers between accounts using my mobile?
To make transfers between accounts using Mobile Banking you need to go to ‘Your accounts’ choose the account you want to transfer money from and select ‘Make a transfer’.

On the ‘Account summary’ screen, select the account you want to transfer the money to and the amount to be transferred. When you select ‘Continue’, we'll ask you to check the details before confirming the transfer. You will see a confirmation message on the screen.

I've clicked on ‘View Desktop Site’ to use the full Internet Banking site, and now want to go back to the Mobile Banking site designed for my mobile. How do I do this?
To go back to the mobile pages you need to log out of the main Internet Banking site and log back on. Once you log back on, you will see the screens Body_Contentally adapted for your mobile.

Can I access my bank accounts using the browser on my mobile?
We've launched a new site designed Body_Contentally for most large screen internet enabled mobile phones. If you’re not already an Internet Banking user, you’ll need to register.

You can either register via 
Internet Banking from our desktop site by clicking on 'Register online’ or via your mobile device on our  Mobile Banking pages.

Once you’ve registered, you will receive your personal User ID number in the post within 3 working days at which point you will be able to access your accounts using both Internet Banking and Mobile Banking. When accessing via your mobile device, our website will recognise that you’re logging on using a mobile phone and direct you to our Mobile Banking pages.

Can I view my mortgage account balance within Mobile Banking?
Yes, you can view your TSB mortgage account balance in Mobile Banking. 

The current balance is the amount you owe. If your mortgage is made up of more than one part such as sub accounts, these are included. Different rates might apply to different parts. The amount includes both debit and credit payments up to the date shown, but it doesn't include any interest accrued in the current month. The balance is not a final settlement figure. To request a redemption statement, please go to the desktop site to complete our online form.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Why can't I access Mobile Banking on my Opera Mini browser?
You can access Mobile Banking from the built-in web browser on most types of mobile phone. But for security reasons we don’t allow access through certain other types of mobile browser. These are known as ‘transcoder browsers’. They use data-compression techniques to help load the screens more quickly. But as this involves processing the financial data we send to your phone differently, it may be less secure than other mobile browsers. It’s one way we help to keep your money and banking information safe.

I'm using an old handset that doesn't have a browser. Can I still access my bank accounts on it?
If your mobile doesn't have a browser, you can still find out your account balance by using our
Text Alerts.

Can I use Mobile Banking abroad?
Yes, although it may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using Mobile Banking abroad, and roaming charges may apply, so please check with them.

How do I know that Mobile Banking is secure?
We use the latest online security measures to help protect your money, your personal information and your privacy while banking online with us. We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

You can check what software your phone provider offers to protect you from online viruses and other hazards. Make sure that Bluetooth is switched off when not in use, and don’t accept or open any applications or MMS messages from unknown senders.

Use your mobile security features (such as creating a PIN) and treat the security of your mobile as you would with a personal computer.

For more information, visit our  Online Security pages. 

What if I lose my mobile? Is there a risk someone could commit fraud on my account?
To use Mobile Banking, you need to log on using your user ID, password and memorable information.  No one will be able to access your account without this information.

We would advise you not to store this information on your mobile or anywhere else.

How can I safely recycle or dispose of my mobile phone/device if I have used it for Mobile Banking?
Before disposing of your mobile phone/device, we recommend you restore it to its factory settings. Then you can safely dispose of it. If you're not sure, please speak to your handset/device provider who should be able to assist you.

What should I do if I suspect my security credentials have been compromised?
You should call us immediately on 08458 353 844 (or
0203 284 1577 from overseas).

If I use Mobile Banking, will I still be able to use Internet Banking on my desktop computer?
Yes. There will be no difference to the usual Internet Banking screens that you see when you logon from your desktop computer.

Will I be able to use the service from my mobile when it’s connected to the Internet by wi-fi?
Yes. A wi-fi connection will be enable you to use this service.

I have several mobile phones. Will I always have to use the same one to access Mobile Banking?
If you’re logging on to Mobile Banking using your mobile phone’s browser then you can use any of them.

If you’ve downloaded our Mobile Banking app to your mobile device and wish to access the service through the app then you will need to use the same device.  However, if you do switch to another mobile phone which is internet enabled, then you should still be able to access Mobile Banking using that phone’s browser.

I have a tablet PC with an Internet browser. Will I be able to use it to access Mobile Banking?
Some tablet computers with smaller screens will allow you to use Mobile Banking if you prefer. You also have the option to use the ‘view desktop’ facility in this service which will take you to our desktop Internet Banking site.

Tablets with larger screens, such as iPads will allow you to use our Internet Banking site, just like you can with your desktop computer.

Will I be able to use the browser on my iPod touch to access Mobile Banking?
Yes, but you’ll need to be connected to the Internet using a wi-fi connection to access this service.

How do I switch to desktop view and back on my mobile?
To switch to desktop whilst logged on to Mobile Banking, click on the ‘Go to desktop site’ button. If you later wish to return to Mobile Banking, click on the mobile icon located at the top right of the screen.

Questions about our Mobile Banking app

How much does the app cost?
Our Mobile Banking app is free to use, but some network operators may charge for some services such as downloading or using the Mobile Banking app, so please check with them.

How do I know if the app is genuine?
Our app is only available from designated stores. They are - Apple App Store, Windows Phone Store, BlackBerry App World and Google Play. If you see a TSB app on another app store, it will not be official and you should not download it - please report it to 
appscams@tsb.co.uk. You can download a genuine version of our app  here.

Can I use the app abroad?
Yes, although the app has been designed for use in the UK and the ATM and branch finder will only apply in the UK.  It may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using the app abroad, and roaming charges may apply, so please check with them.

Why is it when I open the app on my Android device does it ask me for permission to access my Contacts?
The app includes some useful TSB phone numbers, which you can choose to save to your Contacts. If you do this, the app will need to access the Contacts function on your Android device, and write to it. Other Contacts information on your device isn’t accessed in any other way.

Can I apply for a new Savings Account on my mobile phone?
Yes you can. If you do not already have an eSavings account, you can apply for one through Mobile Banking. We recommend you use the browser version of Mobile Banking rather than the app for this.
For our full list of TSB savings accounts please visit 
http://www.tsb.co.uk/savings.asp.

Can I view my eSavings account on Internet Banking if I open it via my Mobile?
Yes you can.
 
Do I need to be a TSB Customer to open an eSavings Account using my Mobile?
Yes you need to be TSB customer, have an existing TSB Current Account and be registered for Internet Banking in order to open an eSavings Account. To learn more and  to register for Internet Banking, please visit http://www.tsb.co.uk/savings.asp from your desktop computer.
 
How soon after applying for an eSavings Account using my mobile, can I start saving?
You can start saving right away into your new eSavings account. You can access your new account through Mobile Banking and Internet Banking. You can also set up a standing order to ensure you have a set amount going in to your eSavings

Register for Internet Banking

To register for Internet Banking simply follow the 5 quick steps below. You'll just need to have your bank account or credit card details to hand before you start.

Step 1
Click on the 
register online button below.

Step 2
Fill in your personal details and a password of your choice. Please don't share this information with anyone else.

Step 3
Click on Register at the bottom of the form.

Step 4
You'll receive your personal User ID number in the post within 3 working days.

Step 5
You're now ready to log on to Internet Banking and bank online whenever it suits you.

Register online for Internet Banking.

By Phone
 Call us on 08459 758 758.

At your local branch
 Find your local branch.

If you need help registering for Internet Banking please call us on: 08458 353 844** (Or +0203 284 1577 from overseas).