home-emergency-icon Home Emergency Insurance

When emergencies happen out of the blue, they can turn your life upside down. But don’t worry. Adding Home Emergency Insurance can keep stress to a minimum.

As a homeowner you can call us 24/7 for help with your emergency. You’ll also get a named contact who’ll deal with your claim from start to finish.

Our Home Emergency insurance offers 24-hour assistance and covers the cost, up to a set limit, of a wide range of household calamities. That includes things like your main heating system breaking down, problems with your internal plumbing and drainage, and electrical emergencies.

You won't be able to claim for any loss or damage that happens because of something you were already aware of when you took out your Home Emergency Cover, or anything that happens before or within seven days of the start date. Normal day-to-day maintenance and replacing parts because of wear and tear isn't included either nor are claims for showers and domestic appliances like washing machines.

You may already have this cover with another provider or it's one of the benefits provided by your bank account. So please check to ensure you aren't paying twice for this cover.

It's important that you know what this cover does and doesn't include. You'll find more details in this Policy Summary (PDF, 1.2MB) .

Why choose us?

  • You’re covered for heating breakdowns, plumbing disasters, storm damage, pest infestations and more.
  • You can make unlimited number of claims.
  • You’re covered for up to £1,000 for call outs, parts and labour per incident.
  • You can get a £500 contribution towards a new boiler or electric heaters.
  • If you need to stay in a hotel whilst we sort out the problem, you’re also covered for up to £1,000.

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If you’d prefer to call

0345 030 8787

If you'd prefer to talk to a member of our team please call us:
Monday to Friday 8am - 10pm
Saturday 8am - 6pm
Sunday 10am - 4pm
Bank Holidays 10am - 4pm

Calls to our 0345 numbers are charged at local rates dependent on network and usually included in inclusive minute plans. For our joint protection, telephone calls may be recorded and/or monitored.

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