Telephone Banking is quick and easy and lets you manage your money 24 hours a day.
For your everyday banking needs you can use our fast automated service any time and when you need to speak to us we have a dedicated team of advisors available between 7am and 11pm. Between 11pm and 7am our advisors are dedicated to helping customers who need to report lost or stolen cards.
And don’t forget our local rate 0345 numbers are part of inclusive minutes for landline and mobile phone packages.
What you can do with Telephone Banking:
Call us on 03459 758 758 with your account or card details. We'll then post your 6-digit Security Number to you.
Lines are open 24/7.
03459 758 758
Queries on your everyday banking needs. We're open 24/7 0345 835 3843 (Textphone)
Please have the following ready when calling:
Between 11pm and 7am our advisors will be dedicated to helping customers calling to report a lost or stolen card. For general banking queries please use our automated service or
log in to Online Banking.
Online Banking is fast and secure
Find out more about Online Banking
For most of your everyday banking needs, our automated service is fastest.
Not registered for Telephone Banking? You can still access the service using:
03459 758 758
Our automated service is available 24/7
For example, say "transfer money" and the service will help you complete your transaction.
When prompted, please say in simple terms what it is you'd like to do. For example:
Alternatively you can use your phone's keypad if that's easier for you. Here are all the options you can pick from:
We know that sometimes you'll want to speak to us directly so our dedicated team are on hand to help you with more complex queries.
To get you to the right place quicker, when prompted, please say in simple terms what is you would like to do so we can put you through to our team who can help you with:
Terms and Conditions
View guide (PDF)
Do your banking wherever you are with secure online banking services.
Download our app
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.