• Mobile Banking

    Our new Mobile Banking App is easier to use so you can enjoy quick and secure banking from your mobile.

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    • Express login - faster, easier and secure so you can manage your finances on the move, anytime
    • Pay a Contact - select a payee from your phonebook to make even faster payments using just their mobile number
    • View current and available balances
    • View your latest transactions to help you keep control of your finance
    • Make payments to new and existing recipients, whether it's your gas bill or your best friend
    • Move money between all your TSB personal accounts instantly.

    A new way to pay using your TSB account Pay a Contact lets you send payments to your friends and family from your personal TSB current account using only the recipient's mobile phone number (rather than their sort code and account number). It also lets you receive payments into your account from people you know using the same service.

    Pay a Contact forms part of a wider service provided by participating banks and building societies which is being managed by the UK Payments Council, and is also known as Paym.

    How does it work?

    To use Pay a Contact, for both sending and receiving payments, you need to be an Internet or Mobile Banking customer.

    To receive payments into your account you must first register for Pay a Contact.

    When sending a payment to another UK bank account using Pay a Contact, the destination account must also be registered with Paym.

    Sending payments can be accessed from the Pay a Contact tab within the Payments section of Internet or Mobile Banking. The registration process for receiving them can be accessed from the bottom of the 'Change details' page.

    To send a payment, follow these simple steps:

    • Log onto Internet or Mobile Banking and make sure you have the recipient's UK mobile phone number.
    • On your accounts page, select Pay a Contact and enter the recipient's phone number when prompted.
    • You do not need to register to start sending payments using Pay a Contact right away.
    • You will need to register if you want to receive any payments via Pay a Contact.

    To receive payments, if you don't have a UK mobile phone number listed on our system, you'll need to add one and for security you will receive a call to authenticate this instruction. It will then be registered with your account.

    Who can register for Pay a Contact?

    • You have an eligible TSB personal current account AND
    • Are registered for Internet or Mobile Banking AND
    • Are over 16 years of age AND
    • Have a UK mobile phone number

    How do I send money using Pay a Contact?

    Making a payment to a contact, friend or family member couldn't be easier:

    • Log on to Internet or Mobile Banking and select the Pay a Contact tab.
    • You'll be asked to enter your contact's mobile phone number, the amount you'd like to pay them, a reference and a password.
    • If you've paid this person before their mobile phone details will be shown under Contacts in the drop down menu.
    • If you've paid this person before their mobile phone details will be shown under Contacts in the drop down menu.
    • If they are not already signed up to Paym with their bank you won't be able to send them a payment.
    • Any payment made using Pay a Contact will be shown on your statement as MPO - Mobile Payment Out.

    Who can I send money to using Pay a Contact?

    Once you register your mobile phone number with an eligible account for Pay a Contact, your friends and family can start sending you money straight away using just your mobile phone number. You can register up to three mobile phone numbers for Pay a Contact per account.

    When a payment is received into your account via Pay a Contact you'll receive a text message (SMS) letting you know.

    This message will confirm the sender's name, the amount being paid and the reference added by your contact.

    Any payment made using Pay a Contact will be shown on your statement as MPI - Mobile Payment In.

    Are there any terms and conditions for Pay a Contact I need to agree to when using Pay a Contact?

    Yes. When you register for Pay a Contact you'll be asked to review and agree to its terms and conditions.

    What security details will I need for Pay a Contact?

    In order to use Pay a Contact you will need to log on using your existing Internet or Mobile Banking login credentials.

    Are there any restrictions on what I can use Pay a Contact for?

    Yes. You cannot use Pay a Contact to make a single payment of less than £1.00 or above the daily limit of £300.00.

    Is Pay a Contact secure?

    Yes. To access and use Pay a Contact you will need to go through the same security checks you do for your Internet and Mobile Banking transactions.

    Your mobile phone number, name and bank account details (sort code, account number and card number) will be recorded on the secure Paym central database. This database links your mobile phone number with the current account you've registered for Pay a Contact and has the same level of security in place as you'd have with any of our other banking services.

    Only the information necessary to send and receive payments using just your mobile telephone number will be shared with participating Banks and Building Societies.

     

    Our fraud guarantee:

    We're committed to making your Mobile Banking experience as safe as possible.

    We use the latest online security measures to protect your money, your personal information and your privacy. So as long as you've been careful - for example by taking reasonable steps to keep your security information safe - we guarantee to refund your money in the unlikely event you experience fraud with Mobile Banking. 

    Please note. We don't charge you for Mobile Banking but your mobile operator may charge you for some services, please check with them. Services may be affected by phone signal and functionality. The Mobile Banking app's Branch and ATM finder is available to all. Other Mobile Banking services are only available to our UK personal TSB customers and registration is required. Terms and conditions apply. 

    Full terms and conditions .

    Minimum device requirements: Android 2.3 or iOS5.

    The TSB Mobile Banking App will not run on rooted or jailbroken devices.

    When you buy a mobile phone or tablet, it is preset with certain security settings. Removing this security would prevent you from installing the new mobile banking app.

    Apple refer to this 'unlocking' of security settings as 'jailbreaking', and Android call it 'rooting' the device. Devices which have been jailbroken or rooted cannot be used to install the new mobile app. This is to ensure the integrity and security of the app against compromise.

    While the TSB Mobile Banking app will work on the vast majority of devices, Intel chipped Android devices are excluded from accessing and installing these apps. This is due to restrictions imposed by the approved Android app store. The TSB Mobile Banking app will not be available for installation on these devices as a result. 

    Please see the list below for unsupported devices, though this may not be exhaustive as new devices are being released:
    Acer Iconia A1-830
    Acer Iconia One 7 B1-730
    Acer Iconia Tab 8 A1-840FHD
    AcerIcona One 7- vespa 
    AcerLiquid C1
    Allview Viva i8
    Asus Fonepad 
    Asus Fonepad 7
    Asus Fonepad 7 (2014)
    Asus Fonepad 7 FE375CG
    Asus Fonepad 7 FE375CXG
    Asus Fonepad 8 FE380CG
    Asus Fonepad Note FHD6
    Asus Memo Pad 7 ME176C
    Asus Memo Pad 7 ME572C
    Asus Memo Pad 7 ME572CL
    Asus Memo Pad 8 ME181C
    Asus Memo Pad 8 ME581CL
    Asus Memo Pad FHD10
    Asus PadFone mini (Intel)
    Asus PadFone X mini
    Asus Transformer Book Trio
    Asus Transformer Pad TF103C
    Asus Transformer Pad TF303CL
    Asus Zenfone 4
    Asus Zenfone 4 A450CG
    Asus Zenfone 5 Lite A502CG
    AsusAsus MeMo Pad 7- K012_2
    AsusASUS MeMO Pad 7 (ME572CL)- K00R
    AsusMeMO Pad 7- K013
    AsusMeMO Pad 7- K013_1 
    AsusMeMO Pad 7- K017
    AsusMeMO Pad 7- K01A
    AsusMeMO Pad 7 ME572C- K007
    AsusZenfone 5
    AsusZenfone 6
    Dell Venue 7
    Dell Venue 7 8 GB
    Dell Venue 8
    Dell Venue 8 7000
    Intel Atom Z2420
    Intel Atom Z2420
    Intel Atom Z2420
    Intel Atom Z2460
    Intel Atom Z2460
    Intel Atom Z2460
    Intel Atom Z2460
    Intel Atom Z2480
    Intel Atom Z2520
    Intel Atom Z2520
    Intel Atom Z2520
    Intel Atom Z2560
    Intel Atom Z2560
    Intel Atom Z2580
    Intel Atom Z2580
    Intel Atom Z2580
    Intel Atom Z2580
    Intel Atom Z2580
    Intel Atom Z2580/ Z2560
    Lenovo K800
    Lenovo K900
    Lenovo Tab S8
    Lenovo Yoga Tablet 2 10.1
    Lenovo Yoga Tablet 2 8.0 
    Motorola RAZR i XT890
    Nokia N1
    Orange San Diego
    Prestigio MultiPhone 5430 Duo
    Samsung Galaxy Tab 3 10.1 P5200
    Samsung Galaxy Tab 3 10.1 P5210
    Samsung Galaxy Tab 3 10.1 P5220
    SamsungGalaxy Tab3 10.1- santos103g
    SamsungGalaxy Tab3 10.1- santos10lte 
    SamsungGalaxy Tab3 10.1- santos10wifi
    Symphony Telecahudl 2- HTF8A4 
    Tesco Hudl 
    Toshiba Excite Go
    XOLO X1000
    XOLO X500
    XOLO X910
    ZTE Geek V975
    ZTE Grand X IN
    ZTE Grand X2 In
  • iconDownload

    Get started straight away by registering your iOS or Android mobile device for Mobile Banking. 

    If you're not yet registered for Internet Banking, you can register here .

    Download our Mobile Banking App for iOS and Android, then follow the instructions to register your device.

    Download our Mobile Banking App for Windows Phone - you can use your existing Internet Banking details to log in.

    windows-phone-logo

    From August 2015, TSB's Mobile Banking app for BlackBerry devices will no longer be available to use or download. However, you'll still be able to visit tsb.co.uk on your phone for a fully mobile friendly experience.

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