Internet Banking

With TSB internet Banking, we’re open whenever you’re online. So you can do your banking whenever and wherever it suits you.

Benefits of Internet Banking

  • It’s a quick, convenient and secure way to manage your finances 24/7
  • It’s completely free
  • View your statements, balance and recent transactions
  • Make transfers between your accounts, pay bills and make payments to other people
  • Manage your standing orders and cancel your Direct Debits

Access your bank statements and letters online at a convenient time for you by going paperless. It’s a secure and convenient way to cut down on your filing and find all the information you need in one central place as well as being able to print copies of your statements whenever you need to.

Paperless statements

If you have a personal account and are registered for Internet Banking, you can stop paper statements being sent to you and you can view them online instead.

You just need to log in and select ‘stop paper statements’ from ‘Your account tools’ displayed at the bottom of the screen on the right hand side.

  • Once you choose to opt for Paperless Statements you’ll stop receiving paper statements in the post. You’ll still be able to access your statements in Internet Banking any time you choose.
  • Your current or savings account statements will be displayed within your Internet Banking site and you can choose to print these or search for them by date, amount or payment type.

If you need any more help, you can call our Internet Banking helpdesk on 0345 835 3844 (lines are open Monday to Friday, 7:00am – 10:00pm; Sat to Sun, 8:00am – 6:00pm).

Paperless communication

  • Once you choose to opt for paperless correspondence you will receive most correspondence from us straight to your Internet Banking inbox
  • You can use your online inbox to view, search and print selected correspondence and online alerts. Your correspondence will be displayed as PDF documents. You'll be able to archive correspondence which can be retrieved later.
  • Not all correspondence will be available online and you'll still receive some letters by post (such as documents requiring a signature, where we're asking you provide a response, or where it wouldn't be appropriate to send online).

For more help and guidance click on Managing your paperless settings tab.

You can also call our Internet Banking Helpdesk on 0345 835 3844 (lines are open Monday to Friday, 7:00am – 10:00pm; Sat to Sun, 8:00am – 6:00pm).

Log on to Internet Banking

Managing your paperless settings

Step 1 - Log on to Internet Banking

Step 2 – Open up your inbox on the right hand side of Your Accounts page

Step 3 - Choose online bank statements and correspondence

If you have a personal account and are registered for Internet Banking, you can stop paper statements being sent to you and you can view them online instead.

You just need to log in and select ‘stop paper statements’ from ‘Your account tools’ displayed at the bottom of the screen on the right hand side.

  • Once you choose to opt for Paperless Statements you’ll stop receiving paper statements in the post. You’ll still be able to access your statements in Internet Banking any time you choose.
  • Your current or savings account statements will be displayed within your Internet Banking site and you can choose to print these or search for them by date, amount or payment type.

If you need any more help, you can call our Internet Banking helpdesk on 0345 835 3844 (lines are open Monday to Friday, 7:00am – 10:00pm; Sat to Sun, 8:00am – 6:00pm).

What is Money Planner?

If you’ve ever wondered where your money goes, then Money Planner is for you. It’s a free, easy-to-use Internet Banking service that lets you keep track of most of the spending you make from your personal TSB current and credit card accounts. But Money Planner does more than just track and record your monthly transactions. It also groups them into meaningful categories, such as entertainment, food and travel – then displays the results in easy to read pie charts. So as well as showing you where you’re spending, Money Planner also helps you see at a glance where you could be saving.

How do I get Money Planner?

I use Internet Banking

If you’d like to use Money Planner simply log on and click one of the Money Planner links on the Your Accounts page. Then just follow the on-screen sign up process.

Personal Log on

I have a personal TSB account but don’t use Internet Banking

Money Planner is another great reason to sign up for Internet Banking. Internet Banking keeps you in touch with your account(s) 24/7. You can view and search your statements, check your balance(s), manage Direct Debits and standing orders, move money and pay bills. It’s easy to register for Internet Banking and once you're banking online, you’ll then be able to get started with Money Planner.

Register online

I don't have a personal TSB account yet

You will need to have a personal current account or credit card with us first in order to register for Internet Banking and use Money Planner. Find out why you should join TSB

Find out about our range of Current accounts

Find out about our range of credit cards

What are the benefits of Money Planner?

Here’s how Money Planner can help you budget better:

  • Straightforward charts let you see immediately where your money goes.
  • Most of your spending is automatically categorised, saving you time – and you can create your own personal spending categories for a breakdown that’s even more valuable to you.
  • View up to two years of spending across your TSB personal current and credit card accounts.
  • See what leaves your account in a typical month, and compare it against last month – so you can check your progress.

Saving doesn't have to be complicated. That's why we offer Save the Change®, a simple everyday way to save for the things you want. In fact, it makes saving so easy, you'll forget you're even doing it.

Features and benefits

  • Every time you use your TSB VISA debit card we'll round up the amount you spent to the nearest pound and transfer the difference from your current account into an eligible TSB savings account.
  • You can use your own savings accounts or nominate a family member's savings account.
  • You can turn Save the Change® on and off or switch your nominated saving account whenever you like through Internet Banking.
  • Save the Change® is available for most TSB savings account, except Monthly Saver, Fixed Products and ISA Products.
  • We'll only make Save the Change® transfers when your current account is in credit.

How do I register?

Online now

If you have a TSB Current Account and eligible Savings account, you can register for Save the Change® once logged in to Internet Banking.

Register for Internet Banking and Save the Change

By Phone

If you have a TSB Current Account and eligible savings account, you can register over the phone on 03459 758758.

No Savings Account?

If you don’t have a TSB Savings Account, you can open an eligible savings account online, over the phone on 03459 758758, or in your local branch. Find your local branch.

View savings accounts.

New to TSB?

You need a TSB Current Account to register for Save the Change®.

Switch to TSB now

How it works

Register for Save the Change® and every time you make a purchase with your TSB Visa debit card, we'll round up the amount you spent to the nearest pound. We'll then transfer the difference into your nominated TSB savings account the next working day. You can cancel your Save the Change®, or change the TSB savings account into which your 'change' is transferred through Internet Banking, by calling 03459 758758 at any time, or by visiting your local TSB branch.

Save the Change® important information

1. With Save the Change® set up on your TSB current account, when you make a purchase using your TSB VISA Debit card, we work out the amount to the next whole pound and transfer it from your current account to the TSB savings account you have nominated. Save the Change® is provided by TSB Bank plc.

2. Our agreement with you is made up of general conditions (contained in the Personal Banking terms and conditions leaflet) and additional conditions, including the conditions below. If there is any overlap or conflict between the additional conditions and the Personal Banking terms and conditions, the additional conditions apply.

3. You need to nominate:

  • a personal current account you hold with us, which has a Visa debit card; and
  • an eligible savings account which you or a family member or friend hold with us.

4. The TSB savings accounts that are not eligible to receive Save the Change® transfers are currently: Monthly Saver; ISA products and Fixed Products.

5. When you use your Visa debit card to make a purchase, the amount of the purchase debited to your current account will be rounded up to the next whole pound and the difference (‘the change’) will be combined with the change from your other Visa debit card purchases debited the same day. The combined change will be transferred from your current account to the nominated savings account at the start of the next working day. Whole pound purchases will not be rounded up to the next pound.

6. We will apply Save the Change® to all Visa debit card purchases both in the UK and abroad. We will not apply Save the Change® to over-the-counter cash advances, ATM withdrawals, or fees charged for non-TSB ATM transactions.

7. We will not make a Save the Change® transfer if that transfer will take your current account overdrawn or further overdrawn (whether or not an overdraft has been arranged in advance). To work out whether the transfer would take you overdrawn or further overdrawn, we look at the credit balance available for you to use less the amount of card payments we have authorised but not yet taken.

8. If you hold a joint account we will apply Save the Change® to any Visa debit cards issued to the joint account holders on that account. All joint account Save the Change® transfers must be made to the same nominated savings account. You should not register for Save the Change® unless the other joint account holders are happy for you to do so.

9. If you nominate a family member or friend’s savings account, they will receive the change and you will not be able to give us instructions about the change once it is transferred to their account.

10. If any Visa debit card purchases are subsequently cancelled or reversed, or you notify us of any fraudulent debit card purchases, the corresponding change will remain in the nominated savings account.

11. Save the Change® transfers will appear on your current account and the nominated savings account statements as ‘Save the Change’.

12. You can cancel the Save the Change® scheme or change the nominated savings account into which your change is transferred by calling 03459 758758 at any time, or by visiting your local TSB branch, or through Internet Banking if you are registered for this service.

Text Alerts is part of Mobile Banking, and is a free service that sends you text messages about your account so you're always up-to-date with your finances. Different Text Alerts will give you different information. For example, register for Limit Alerts and we'll send you a text message when you're close to or over your account limit. If you're registered for Internet Banking you can register to receive Text Alerts now in a few clicks.

A new way to pay using your TSB account Pay a Contact lets you send payments to your friends and family from your personal TSB current account using only the recipient's mobile phone number (rather than their sort code and account number). It also lets you receive payments into your account from people you know using the same service.

Pay a Contact forms part of a wider service provided by participating banks and building societies which is being managed by the UK Payments Council, and is also known as Paym.

How does it work?

To use Pay a Contact, for both sending and receiving payments, you need to be an Internet or Mobile Banking customer.

To receive payments into your account you must first register for Pay a Contact.

When sending a payment to another UK bank account using Pay a Contact, the destination account must also be registered with Paym.

Sending payments can be accessed from the Pay a Contact tab within the Payments section of Internet or Mobile Banking. The registration process for receiving them can be accessed from the bottom of the 'Change details' page.

To send a payment, follow these simple steps:

  • Log onto Internet or Mobile Banking and make sure you have the recipient's UK mobile phone number.
  • On your accounts page, select Pay a Contact and enter the recipient's phone number when prompted.
  • You do not need to register to start sending payments using Pay a Contact right away.
  • You will need to register if you want to receive any payments via Pay a Contact.

To receive payments, if you don't have a UK mobile phone number listed on our system, you'll need to add one and for security you will receive a call to authenticate this instruction. It will then be registered with your account.

Who can register for Pay a Contact?

  • You have an eligible TSB personal current account AND
  • Are registered for Internet or Mobile Banking AND
  • Are over 16 years of age AND
  • Have a UK mobile phone number

How do I send money using Pay a Contact?

Making a payment to a contact, friend or family member couldn't be easier:

  • Log on to Internet or Mobile Banking and select the Pay a Contact tab.
  • You'll be asked to enter your contact's mobile phone number, the amount you'd like to pay them, a reference and a password.
  • If you've paid this person before their mobile phone details will be shown under Contacts in the drop down menu.
  • If you've paid this person before their mobile phone details will be shown under Contacts in the drop down menu.
  • If they are not already signed up to Paym with their bank you won't be able to send them a payment.
  • Any payment made using Pay a Contact will be shown on your statement as MPO - Mobile Payment Out.

Who can I send money to using Pay a Contact?

Once you register your mobile phone number with an eligible account for Pay a Contact, your friends and family can start sending you money straight away using just your mobile phone number. You can register up to three mobile phone numbers for Pay a Contact per account.

When a payment is received into your account via Pay a Contact you'll receive a text message (SMS) letting you know.

This message will confirm the sender's name, the amount being paid and the reference added by your contact.

Any payment made using Pay a Contact will be shown on your statement as MPI – Mobile Payment In.

Are there any terms and conditions for Pay a Contact I need to agree to when using Pay a Contact?

Yes. When you register for Pay a Contact you'll be asked to review and agree to its terms and conditions.

What security details will I need for Pay a Contact?

In order to use Pay a Contact you will need to log on using your existing Internet or Mobile Banking login credentials.

Are there any restrictions on what I can use Pay a Contact for?

Yes. You cannot use Pay a Contact to make a single payment of less than £1.00 or above the daily limit of £300.00.

Is Pay a Contact secure?

Yes. To access and use Pay a Contact you will need to go through the same security checks you do for your Internet and Mobile Banking transactions.

Your mobile phone number, name and bank account details (sort code, account number and card number) will be recorded on the secure Paym central database. This database links your mobile phone number with the current account you've registered for Pay a Contact and has the same level of security in place as you'd have with any of our other banking services.

Only the information necessary to send and receive payments using just your mobile telephone number will be shared with participating Banks and Building Societies.

Registering for Internet Banking

Registering for Internet Banking is easy and should only take a few minutes. You should be able to log in to Internet and Mobile Banking as soon as you’ve finished – just follow these three steps:

  1. Have your TSB account details to hand
    You’ll need the account number and sort code of one of your TSB accounts to register.

  2. Complete our short application form
    and choose your unique user name and password - it should only take a few minutes.

  3. We’ll call you to confirm it’s you
    After we’ve completed our security checks, you’ll be given 1 of 3 levels of Internet Banking access.

Please note:

  • You need to be 16 years of age or older and have a valid account to register
  • Joint account holders will need to register separately.
  • We’re unable to register additional credit card holders

Terms and conditions apply to Internet Banking.

Register for Internet Banking


Logging in to Internet Banking - it's simple

  1. You’ll need your user ID. You will have chosen this when you registered. If you’ve forgotten it, you’ll receive a reminder within your welcome letter in the post. I have forgotten mine.
  2. You'll need to enter your password. You will have chosen or been given a password when you first registered. I have forgotten mine.
  3. You'll need to enter 3 characters from your memorable information which you set the first time you logged on. Tip: (6-15 characters including both letters and numbers). I have forgotten mine.

Having trouble logging in?

If you haven't logged in for 18 months, you may need to re-register.

Forgotten your user ID?

You can retrieve it online instantly.

Password and/or memorable information

You can retrieve it online now.

Please note: We will need to check that it's you who is resetting your password and/or memorable information. If you're attempting to reset:

  • Online
    you will need to have registered a telephone number with us
  • By phone
    you will need your telephone security number. If you don't have one, you can request one by calling 03459 758 758 (from the UK) +44 203 284 1575 (from abroad)
  • In branch
    you will need a form of ID, eg, passport, driving license

Contact us

If you have a query about using Internet Banking, please call us on:

0345 835 3844 (UK)

+44 (0)2032 841 577 (abroad)

We're open 7am to 10pm Monday to Friday and 8am to 6pm on weekends

Internet Banking security

Our fraud guarantee:

We're committed to making your Internet Banking experience as safe as possible.

We use the latest online security measures to protect your money, your personal information and your privacy. So as long as you've been careful - for example by taking reasonable steps to keep your security information safe - we guarantee to refund your money in the unlikely event you experience fraud with Internet Banking.


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