If you need help with something specific, please tell us what it relates to by typing it into the box below:
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If your card has been lost or stolen, you must call us immediately on:
+44 207 481 2567 (abroad)
0800 161 5176
We'll then be able to arrange a replacement for you.
If you think you've received a suspicious or fraudulent email, please forward it to:
We will never send you an email asking for your security information or log on details, or direct you to a web page that asks for this information.
To view our security tips and Online Banking guarantee, please visit our
If your card is due to expire you should automatically receive a replacement one. If you have not received it, please call us on:
03459 758 758
If you've changed your address within the last three months you'll need to order your replacement debit card either in branch or by calling us on:
You can order a replacement card quickly and easily using our online form. Your new card will be posted to you within five working days.
Order new credit card
If you've changed your address within the last three months you'll need to order your PIN either in branch or by calling us on:
You can order a PIN quickly and easily using our online form. Your new PIN will be posted to you within four working days.
Order new credit card PIN number
You can order a new cheque book or paying-in book quickly and easily using our online form. Your new cheque or paying-in book will be posted to you within four working days.
Order new cheque or paying-in book
If you've changed your address within the last three months you'll need to order your new cheque or paying-in book either in branch or by calling us on:
Please note that items cannot be sent to addresses outside of the UK.
To order a certificate of interest, please call us on:
Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.
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Our Mobile Banking App is easier to use than ever so you can enjoy quick and secure banking from your mobile device.
Do your banking wherever you are with secure online banking services.
Download our app
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.