Security FAQs

Welcome to our 'frequently asked questions' (or FAQs) page. This is where we have answers to the questions we are most often asked about the dangers of fraud and how you can protect yourself. You can also ask us your own questions here, or find our phone details if you want to give us a call.

You want it to be completely unique to you. And not easily guessed by human or computer.

Your password should be a minimum of eight characters and a mixture of numbers, symbols, and upper and lower case letters. Never use full words.

Some people think of sentences and take the first or last letters of each word, for example, “I grew up at 13 Yellow street” could easily become ‘Igrupat13Yest’ using the first letters of each word. You’ll never forget where you grew up, got engaged or your first pet.

Passwords made up with phrases are memorable and almost impossible to guess.

Don’t provide any details. Don’t enter your PIN or any banking details. It may be a fraudster.

Hang up and dial 1471, noting the number the call came from. Call our Fraud Prevention Team straight away on 08000 968 669  (from abroad +44 (0)1733 286359 ).

You need not worry about banking online with TSB. We’ve a large number of precautions and security measures in place. As long as you act responsibly and keep your information secret, you’re protected.

We’re dealing with your money and so, sometimes we want to be absolutely sure we’re dealing with you. So we use Enhanced Internet Authentication (EIA).

You’ll receive an automated call and be asked to confirm details about the transaction you’re setting up. You’ll then be asked to enter a four digit number that will be displayed on your computer screen.

We use EIA when you set up a new payment recipient, card payment, or standing order.

We can call you on any number we already hold for you. If you’d like to use a new number, you’ll need to register that number and wait up to three days before it is activated.

For your security, we don’t use newly registered numbers for authentication.

Please call us on 0345 835 3847   (or from abroad 02032 841 578 ) so we can set up the instruction for you straight away.

Please update your personal details so you can set up your next payment automatically.

In Internet Banking select ‘Personal Details’ in the left hand menu.

Sure. We can place automated calls to any (non-premium) number in the UK or abroad.

Businesses and people are different. Different needs, patterns of spending and account usage. The security measures we use for each fit their specific needs.

For business accounts, we’ve introduced card readers to authorise the release of money.

This increased security will allow us to improve our online business banking offer in the future, to include features such as international payments and transfers.

We won’t charge you a penny. Be aware that mobile phone providers sometimes charge for receiving calls when abroad.

We’ve made Internet Banking as inclusive as possible. To set up payments, you’ll need to be able to receive a call and enter details displayed on your screen into your dialling pad.

If you’re unable to do that, please give us a call or drop into a branch. Our team will be happy to arrange new instructions with you.

Report Suspected fraud

03459 758 758 (UK)          
0345 835 3843  (Textphone) 

Please note our fraud lines are open: 
Monday - Saturday: 7am - 10pm 
Sunday: 9am - 6pm 

If you have received a suspicious email, don’t reply and don’t click any links. Forward it to emailscams@tsb.co.uk and let us take it from there.

How to get further help

Contact us

03459 758 758 (UK)          
0345 835 3843  (Textphone) 

Please note our fraud lines are open: 
Monday - Saturday: 7am - 10pm 
Sunday: 9am - 6pm 

If you have received a suspicious email, don’t reply and don’t click any links. Forward it to emailscams@tsb.co.uk and let us take it from there.

Find out more

How to recognise fraud

Do you suspect fraud? 

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