What you need to open a bank account

To open your account, we may need to verify your identity and address in branch. Please bring 2 official documents with you (we're not able to accept copies or documents printed off the internet) - 1 for proof of identity and 1 for proof of address.

Unfortunately, we're not able to accept 1 document as proof of both your identity and address, e.g. photocard driving licence showing name and address.

When applying for an account online, to make things as quick and straightforward as possible, please make sure the details you enter exactly match those on any personal identification documentation (like a driving licence or passport) that we may also check in branch as part of the usual application process.

Proof of identity

If you're a UK, EU, EEA or Swiss National please bring:

  • Full and current passport

  • Full and current photocard driving licence

  • Current UK Provisional photocard driving licence

  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced)

  • Current EU/EEA National identity photo card

  • Current Northern Ireland voters card

  • Current Firearms or shotgun licence

  • Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits

  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 6 months old (P45 and P60 certificates are not acceptable)

  • Current Blue disabled drivers pass

If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:

  • Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit

For under 18s:

  • Current Young Scot card

  • National Insurance card or letter

  • UK birth certificate

  • UK Medical Card/Certificate

 

Proof of address

  • Bank, Building Society or Credit Union statement (showing a minimum of 2 transactions within the last 3 months)
  • Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
  • Council tax bill for current Council Tax billing year and dated in the last 12 months
  • Full and current UK photocard driving licence (only if not used as proof of identity)
  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
  • Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 6 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
  • Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
 

Applying for an  Under 19s Account

If aged between 11 and 15, a parent/guardian must be present, both when an account is opened and when additional services are applied for.

Two forms of ID, such as passport or birth certificate, as well as proof of the parent's identity and address are required.

Over 16's don't need to be accompanied by a parent but need to bring in proof of their identity and proof of their address.

Applying for a  Student Account

In addition to proof of identity, such as passport or birth certificate, and proof of your address, you'll need to print off your UCAS confirmation letter, or a letter from your university or college confirming your place, and bring it along with your other identity and address verification documents to your local branch .

Please note that a UCAS email cannot be accepted as proof of address, but a printed copy can be accepted as proof of Student status.

If you haven't been living in the UK for at least 3 years, for example if you are an International Student, see our other bank accounts .

Call

Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking
Visit

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

Find branches