To open your account, we may need to verify your identity and address in branch. Please bring 2 official documents with you (we're not able to accept copies or documents printed off the internet) - 1 for proof of identity and 1 for proof of address.
Unfortunately, we're not able to accept 1 document as proof of both your identity and address, e.g. photocard driving licence showing name and address.
When applying for an account online, to make things as quick and straightforward as possible, please make sure the details you enter exactly match those on any personal identification documentation (like a driving licence or passport) that we may also check in
branch as part of the usual application process.
If you're a UK, EU, EEA or Swiss National please bring:
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
For under 18s:
If aged between 11 and 15, a parent/guardian must be present, both when an account is opened and when additional services are applied for.
Two forms of ID, such as passport or birth certificate, as well as proof of the parent's identity and address are required.
Over 16's don't need to be accompanied by a parent but need to bring in proof of their identity and proof of their address.
In addition to proof of identity, such as passport or birth certificate, and proof of your address, you'll need to print off your UCAS confirmation letter, or a letter from your university or college confirming your place, and bring it along with your other identity and address verification documents to your
Please note that a UCAS email cannot be accepted as proof of address, but a printed copy can be accepted as proof of Student status.
If you haven't been living in the UK for at least 3 years, for example if you are an International Student, see our other
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