Do I still have sole control of
my account if I add another person to it?
Any parties on the account can give instructions independently of the
others on your joint account.
Will the joint applicant have
access to Internet Banking?
Yes – all parties will be able to register for internet banking
How many people can I add to my
You can apply online to add an extra person to
an account held in your sole name. If you require an account with three or more
account holders, we recommend that you visit your
nearest branch to apply.
I have a joint account already,
how do I close it?
If we open an account for you jointly and you later wish to take
someone off / close the account, you must all apply to do so.
Will my joint applicant receive
the same features as me?
Yes – the joint applicant will receive the same features as the first
named party on the account.
Which countries are included in
The following countries are EU member states. Only customers legally
resident in the below European countries are eligible to apply for the Cash account
Republic of Cyprus
What does the recent EU
membership referendum mean for Cash Account customers?
EU Payment Account Directive (EU PAD) introduced regulations to make
available a Basic Bank account to customers living in the EU. The directive
became UK law in December 2015 and is unaffected by the referendum result.
I’m under 18 years of age, which
accounts can I apply for?
For customers aged under 18, you can only apply for the TSB Under 19s Account. For all of our other PCAs you have to be 18
How long will it take to open my
For UK residents who open an account online this can take 3 to 5
working days. For non UK-EU residents
who open an account online this can take 10 working days.
What documentation will I need
to open an account if I’m a non UK-EU resident?
Refer to www.tsb.co.uk/current-accounts/faqs/opening-a-current-account-non-uk-eu-residents
Are there any fees associated
with having my documents certified?
You need to be aware that the
registered professional may charge you for their services. Any charge
associated with certification or notarisation of documents will be payable by
yourself and is non-refundable, even in the event that the application is not
What is a Notary?
notary is a professional within the law system and his/ her main
function is to notarise documents ensuring that private agreements fulfil
certain legal criteria. The notary is involved in legalising agreements
and contracts and uses a stamp and signature to endorse them.
What is an Apostille?
Apostille Certificate is an official certificate issued to documents so they
will be recognised in member states without further Legalisation.
the Apostille Certificate is issued by the state from which the document
originates although in some cases another state can issue the Apostille. Once a
document has had an Apostille Certificate attached to it confirming the
authenticity of signatures and seals it can be presented to any country which
recognises the Apostille. The authority receiving the document should then accept
the seals or signatures as true and valid without requesting further evidence
Do your banking wherever you are with secure online banking services.
Download our app on Apple
Download our app on Android
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.