• Cookie Policy

    What is a cookie?

    A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

    Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience. 

    Differences between first and third party cookies

    Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.

    First party cookies belong to the website domain that appears in the browser address bar. In our case this will be www.tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.

    Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.

    Differences between session and persistent cookies

    There are two types of cookies placed during a website visit. These are called session and persistent cookies.

    Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.

    Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.

    Neither of these types of cookies is used to collect or share personal information.

    How to control which cookies are used/set on your devices

    TSB Privacy Manager

    When you visit the site for the first time, or if you visit after clearing your cookies, you may see this pop-up on the page:

    TSB and Cookies


    This cookie notice allows you to either accept all cookies and continue with your visit or click on More Information to change your cookies settings.

    When you click on More Information you will see our Privacy Manager:

    TSB Cookies


    The privacy manager allows you to set your acceptance for three of the four cookie categories. Remember that Strictly Necessary cookies cannot be switched off as to do so would prevent you from using the site effectively.

    You can visit the privacy manager tool at any time by clicking on this link.

    Change settings from within your browser

    Our privacy manager makes it easy for you to enable and disable all TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.

    The instructions for these vary from browser to browser and they may change from time to time as new versions are released.

    Here are some links to instructions for the most common browsers:

    Microsoft Internet Explorer

    http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies

    Mozilla Firefox

    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    Google Chrome

    https://support.google.com/chrome/answer/95647?hl=en

    Safari

    https://www.apple.com/uk/support/mac-apps/safari/

    For other browsers, try searching for "managing cookies in (browser name)".

  • Cookie categories

    There are four cookie categories used on this (and any) website, based on the International Chamber of Commerce guide to cookie categories:

    The four categories are:

  • These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as internet banking) can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

    This category can be disabled but to do so would prevent the site from working properly.

    Visit our cookies list to see more details about the strictly necessary cookies we use.

    These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather any information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

    These cookies are not used to target you with online advertising. You can switch them off but without these cookies we can't learn how our website is performing and make relevant improvements to enhance your browsing experience.

    Visit our cookies list to see more details about the performance cookies we use.

    These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you.

    For example, they can be used to remember certain log-in details, changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites.

    Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience meaning you would have to reset these for every visit. In addition, some functionality such as our Web Chat service will not be available if this category is switched off.

    Visit our cookies list to see more details about the functionality cookies we use.

    These cookies gather information about your browsing habits. They remember that you've visited a particular website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are.

    Without these cookies enabled advertisements you see online will be less relevant to you and your interests.

    Visit our cookies list to see more details about our targeting cookies we use.

  • Cookies on our site

    Here is a list of cookies by category, this is correct as at 13th April 2015.

  • ASP.net_sessionID

    This cookie is used for storing a customer's session ID which is used to identify the customer. Session ID is then used to store the customer's data for 15 minutes so they do not have to rekey information when navigating between pages.

    This is a first party session cookie.

    TSBBranchLocator

    This cookie is used when you use our branch locator. It allows your location (if you accept this cookie) and details of any filters you've used to be carried through the branch locator to the results page. This means we'll display results relevant to the search details you've entered.

    This is a first party persistent cookie.

    __cfduid

    The CloudFlare cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a group of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.

    This is a third party persistent cookie.

    IBCOOKIE03
    IBCookie1
    LSESSIONID
    JSESSIONID


    These cookies store the username of a customer on the sign in page, they only work once the customer has requested this via the tick box on screen.

    These are first party persistent cookies.

    TIDCD
    OPTOUTMULTI


    This cookie is used to assist in managing cookies on the site.

    These are third party persistent cookies.

    ACOOKIE

    ACOOKIE is a Webtrends first party cookie. Data contained in cookie includes visitor identifier (not personal details); which of our websites was visited; the time of last visit to one of our websites and the time of this visit. This allows us to understand how recently your device was used to access our website.

    This is a first party persistent cookie.

    WT_FPC

    The purpose of this cookie is to identify the visitor and the session to allow us to track usage of our websites so we can improve them. Data contained in the cookie includes a visitor ID which is anonymous, the time of start and end of the visit.

    This is a first party persistent cookie.

    mbox

    Cookie set by Adobe software - used for measuring the performance of page content using multi-variant testing. This can offer different content to different users depending on browsing habits, repeat visits to the site and response to marketing. We use the resulting information to improve the site experience and make our marketing more relevant to the user.

    This is a first party persistent cookie.

    SessionCam
    sc.UserId
    sc.Status
    sc.ASP_NET_SESSIONID
    SessionCamTestCookie

    SessionCam reports on how you use our website and includes interaction with calls to action, heat maps for mouse movements, mobile gestures and journeys through the site. This information can be used to identify usability and design issues.

    This cookie is set on the first load of the page to store whether SessionCam is to record the session or not. The cookie also stores data for whether ServiceTick web surveys are configured to launch.  Multiple pages visited during a unique visit are "stitched" together using details provided by sc.ASP_NET_SESSIONID.  

    SessionCamTestCookie is set when SessionCam initialises and is only ever used to ensure we can read and write cookies. Once this cookie has been set it is deleted immediately and if the cookie fails to set, SessionCam will not attempt to record.

    This is a first party persistent cookie.

    ShowSurvey

    If a user is prompted to complete a survey on the site and declines, this cookie ensures the survey is not shown to the user for another 90 days.

    This is a third party persistent cookie.

    dcConnector

    The dcConnector cookie is used to manage the connection between DoubleClick and WebTrends analytics. It allows us to see how effective our advertising is.

    This is a third party persistent cookie.

    DoubleClickID

    This is an anonymous, unique identifier used to track how successful our advertising is. The cookie allows the device's IP address to be sent to a website, but it doesn't store the IP address or any other personal data.

    This is a third party persistent cookie.

    adiLP
    adiVi
    adV


    ResponseTap is a phone call analytics tool, used to understand the customer interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience.
    These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitor's progress through our website over time.

    This is a third party persistent cookie.

    VisualDNA

    This anonymously collects information about users' browsing activity on our website, it doesn't store the user's IP address or any other personal data. This information allows us to build a profile so that your online experience can be made more relevant to your specific interests.

    This is a third party persistent cookie.

    Neustar DMP

    TSB uses the Aggregate Knowledge tracking cookie for analytics and online behavioural advertising purposes on tsb.co.uk and on publishers' websites. The cookie is an anonymous, unique identifier.

    This is a third party persistent cookie

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