Personal Banking > Contact us

Contact us

Online Help

Use our online help tool to ask a question and search our FAQ's.

Ask a question (opens in new browser window)

Use our self service form to order:

  • New  PINs
  • Replacement credit or debit cards
  • Cheque or paying in books
  • and more


Self Service (opens in new browser window)

Telephone Banking

To manage your money please call Telephone Banking on 03459 758758. We're open 24/7.

If you need to call us from abroad, or prefer not to use our 0345 number, you can also call Telephone Banking on +44 (0) 2032 841 575.

For your business accounts, please call 0345 835 3858. We're open 8am - 8pm Monday - Friday and 9am - 1pm Saturday.

More business numbers 

Internet Banking queries

If you have a query about using Internet Banking please call us on
0345 835 3844. We’re open 7am - 10pm Monday - Friday and 8am - 6pm on weekends.

If you need to call us from abroad or prefer not to use our 0345 number, you can also call us on +44 (0) 2032 841 577.

Queries about the benefits that come with your account

If you have an Added Value Account with us and have a query about one of the benefits that come with the account (including travel insurance and breakdown cover) call us on:

•  Silver – 0345 835 3835
•  Gold – 0345 835 3834
•  Platinum – 0345 835 3833
•  Premier – 0345 975 8000

More AVA contact details

Travel queries

For enquiries on lost or stolen cards, travellers’ cheques, travel insurance and any emergencies abroad, find the best numbers to use for travel queries.


Find out more about our Complaint Procedures.

Branches and Cash Machines

Find your nearest branch or cash machine using our branch and cash machine locator.

Branch and Cash Machine locator

Financial Adviser appointments

If you wish to arrange an appointment with a Financial Adviser, please call us on 03459 758758.

8am - 8pm Monday to Friday or 8am - 4pm Saturday.

Rates & charges

For more information on Rates and Charges.

Textphone numbers

If you have problems with speech or are deaf you can contact us using a textphone.

Textphone numbers