Queries on your everyday banking needs. We're open 24/7.
03459 758 758 (UK)
0203 284 1575 (abroad)
If your debit or credit card has been lost or stolen. We're open 24/7.
0800 015 0030 (UK)
+44 207 481 2567 (abroad)
Queries about using Internet Banking. We're open 7am-10pm Mon-Fri, 8am-6pm Weekends
0345 835 3844 (UK)
+44 (0) 203 284 1577 (abroad)
General credit card queries. We're open 24/7.
0345 835 3846 (UK)
+44 203 284 1581 (abroad)
For personal accounts
0345 835 3843 (UK)
+44 (0) 1733 286 352 (abroad)
For lost or stolen cards
0800 015 0030 (UK)
+44 (0) 117 974 3679 (abroad)
For Internet Banking
03458 353 840 (UK)
+44 (0) 1733 286 351 (abroad)
For business accounts
0345 8353 852 (UK)
+44 (0) 1733 286 350 (abroad)
If you're not happy with our products or service, let us know.
We'd like to put things right. Contact us by coming into one of our branches, calling us, letting us know online or writing to us.
Call our business complaints line on
0345 835 3858
. We're open 8am - 8pm Monday - Friday and 9am - 1pm Saturday. If you have a hearing impairment you can use textphone number
0345 8353 852
. If you're calling from outside the UK call us on
+44 (0)203 284 1576
We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC). You don't need to use a CMC and they will typically charge an upfront fee or take a proportion of any compensation you may be due. By coming directly to us you will not be disadvantaged.
Once all the details of the complaint have been investigated, (we may call you for further details) we will issue a 'final response' to your complaint.
Financial Ombudsman Service
If you are still dissatisfied with the final response, you can ask the Financial Ombudsman Service to look at your complaint. They will not look at the case if you haven't tried to resolve the matter with us directly first or if we haven't issued our 'Final Response.' They will take it if we have taken more than 8 weeks to issue this response.
We hope you won't need to contact the Financial Ombudsman Service but if you do, please find their contact details below:
The Financial Ombudsman Service
You can also call the Financial Ombudsman Service on the below numbers:
08000 234 567
(Calls to this number are now free on mobile phones and landlines)
03001 239 123
(Calls to this number cost no more than calls to 01 and 02 numbers)
These numbers may not be available from outside the UK - so from abroad call on +44 207 964 0500
Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong. When this happens, we encourage customers to tell us about it so we can aim to put things right. We're committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority.
To open a new account with us.
We're open 8am-8pm Mon-Fri, 9am-4pm Sat.
0800 056 1088 (UK)
+44 (0) 1452 890 225 (abroad)
We're open 8am-10pm 7 days a week.
0800 111 4197 (UK)
+44 (0) 191 335 7409 (abroad)
Do your banking wherever you are with secure online banking services.
Download our app
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.