• Contact us

    Choose the topic or product you have a query about and we’ll point you to useful information and ways to get in touch with us.

    If you choose to call us, please remember to have your personal details to hand to help us deal with your query effectively.

    Business customers - see our Business Banking contact details here

  • General queries

    Get in touch with us for help and support
    • 03459 758 758 (UK)
    • +44 (0) 203 284 1575 (abroad)
    • 7am to 11pm, seven days a week
    Textphone
    • 0345 835 3843 (UK)
    • +44 (0) 1733 286 352 (abroad)

    Internet Banking

    Get in touch with us for help and support
    For Internet Banking queries
    • 0345 835 3844 (UK)
    • +44 (0) 203 284 1577 (abroad)
    • Monday to Friday 7am-10pm, Saturday 8am-10pm, Sunday 8am-6pm
    Textphone
    • 03458 353 840 (UK)
    • +44 (0) 1733 286 351 (abroad)
    For general queries
    • 03459 758 758 ( (UK)
    • +44 (0) 203 284 1575 (abroad)
    • 7am to 11pm, seven days a week
    Textphone
    • 0345 835 3843 (UK)
    • +44 (0) 1733 286 352 (abroad)
    Find a branch

    Fraud and lost or stolen cards

    Get in touch with us for help and support
    • Report a lost or stolen card:
    • 0800 015 0030 (UK)
    • + 44 (0) 2074 812567 (abroad)
    • Open 24/7
    Textphone:
    • 0800 161 5176 (UK)
    SignVideo
    • To find out how to contact us via SignVideo, please visit our hearing support page.
    • If you think you are a potential victim of fraud:
    • 03459 758 758 (UK)
    • 0345 835 3843 (Textphone)

    Current accounts

    Get in touch with us for help and support
    Existing account queries
    • 03459 758 758 (UK)
    • +44 (0) 203 284 1 575 (abroad)
    • 7am to 11pm, seven days a week
    Other contact methods
    Textphone
    • 0345 835 3843 (UK)
    • +44 (0) 1733 286 352 (abroad)
    SignVideo
    • To find out how to contact us via SignVideo, please visit our hearing support page.
    Internet Banking
    Find a branch

    Savings accounts

    Get in touch with us for help and support
    Existing account queries
    • 03459 758 758 (UK)
    • +44 (0) 203 284 1575 (abroad)
    • 7am to 11pm, seven days a week
    • Textphone
      • 0345 835 3843 (UK)
      • +44 (0) 1733 286 352 (abroad)
      SignVideo
      • To find out how to contact us via SignVideo, please visit our hearing support page.
      Find a branch

    Mortgages

    Get in touch with us for help and support
    Existing mortgage queries
    • 0345 835 3380 (UK)
    • +44 (0) 1452 890 225 (abroad)
    • Monday to Friday 8.30am-7pm, 9am to 2pm Saturdays
    New mortgage queries
    • 0800 056 1088 (UK)
    • +44 (0) 1452 890 225 (abroad)
    • Monday to Friday 8am-8pm, 9am to 2pm Saturdays
    Other contact methods
    Online
    Find a branch

    Credit cards

    Get in touch with us for help and support
    Existing credit card queries
    • 0345 835 3846 (UK)
    • +44 203 284 1581 (abroad)
    • 7am to 11pm, seven days a week
    Find a branch

    Personal loans

    Useful information for common queries
    Get in touch with us for help and support
    Existing loan queries
    • 0800 111 4166 (UK)
    • +44 (0) 1913 357 409 (abroad)
    • 8am and 10pm, seven days a week
    New loan queries
    • 0345 835 3861 (UK)
    • Monday to Friday 8am-6pm, 9am-2pm Saturdays
    Find a branch

    Insurance

    Get in touch with us for help and support
    Pick & Protect Home Insurance
    • Sales
    • 0345 030 8778 (UK)
    • Claims
    • 0345 030 8782 (UK)
    • Renewal
    • 0345 030 8778 (UK)
    • Amendment or Cancellation
    • 0345 030 8778 (UK)
    • Claims Complaints
    • 0345 030 8782 (UK)
    • Sales and Service Complaints
    • 0345 030 8815 (UK)
    Home Solutions Home Insurance
    • Customer Helpline
    • 0345 901 3147 (UK)
    Find a branch

    Travel

    Useful information for common queries
    For Travel Insurance with you Silver Account:
    • Call Silver Membership Services
    • 0345 835 3835 (UK)
    • +44 (0) 2032 841 583 (abroad)
    For Travel Insurance with your Platinum Account:
    • Call Platinum Membership Services
    • 0345 835 3833 (UK)
    • +44 (0) 2032 841 585 (abroad)
    Get in touch with us for help and support
    Any queries
    • 03459 758 758 (UK)
    • +44 (0) 20 3284 1575 (abroad)
    • Monday to Friday 8am-6pm, 9am to 2pm Saturdays
    For Travel Insurance with your Gold Account:
    • Call Gold Membership Services
    • 0345 835 3834 (UK)
    • +44 (0) 20 3284 1584 (abroad)
    For Travel Insurance with your Premier Account:
    • Call Premier Membership Services
    • 0345 975 8000 (UK)
    • +44 (0) 2032 841 580 (abroad)

    Feedback, complaints and transaction disputes

    Social media

    Contact us on Twitter

    Contact us on Facebook.

    For media related queries, contact us on our Twitter News page.

    Twitter Community rules

    We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner.

    TSB aims to help with any queries from customers or non-customers. To respect privacy we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the direct message function.

    We ask that users

    1. Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Distressing content is also discouraged.
    2. We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
    3. To safeguard the privacy of individuals please do not send any tweets including information that may identify individuals. Our only response to such tweets will be to ask you to delete them and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made to @TSB
    4. Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
    5. Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets)
    6. Content containing unverified or false claims will not receive a response.

    We reserve the right to block any individuals who repeatedly ignore any of the above priniciples

    Please respect all of Twitter's terms and conditions

    TSB Facebook Community Rules

    We actively encourage comments from our customers and non-customers on TSB related subjects, products and services to be posted in a constructive manner.

    TSB aims to help with any queries from customers or non-customers. To respect the privacy of individuals, we will not ask for any personal contact details to be posted. It may be necessary to message TSB privately through the private message function.

    We specifically ask that when posting comments that users please

    1. Don’t post any personal data. To ensure the privacy of individuals, personal data will be removed.
    2. Keep your comments relevant to the topic. Off-topic comments may be removed so that we can keep discussions focused for all of our users. New discussions may be started on new topics and all relevant comments should be directed there.
    3. Treat others how you would like to be treated. Be polite, even if you disagree.
    4. Any abusive, aggressive or bullying language aimed at users, individuals or TSB employees will not be allowed. Any comments considered abusive will be removed and if users continue to post abusive, aggressive or bullying behaviour they will be banned from TSB Facebook page.
    5. Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
    6. Any repeated sentiment or duplicated posting (spam) by the same user or group will be removed.
    7. Comments subject to legal issues (slander, defamation, contempt of court infringing other individuals’ legal rights) or publicising / encouraging / endorsing illegal activity will be removed.
    8. Content that is overtly religious or politically bias that is intended to incite others will be removed.

    Impersonating brands or other users or featuring licensed or copyright material is not allowed.

    Content containing unverified or false claims about TSB’s products will be removed.

    Images and video where consent from individuals who are featured is not clear, will be removed.

    Please respect all of Facebook's terms and conditions.

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