• Financial Services Compensation Scheme

    Your deposits with us are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

    In respect of deposits, an eligible depositor is entitled to claim up to £75,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £75,000 each (making a total of £150,000). The £75,000 limit relates to the Combined amount in all the eligible depositor’s accounts with the bank including their share of any joint account, and not to each separate account.

    For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.fscs.org.uk or call the FSCS on 020 77 414 100 or 08006 781 100. Please note only compensation related queries should be directed to the FSCS.

    For further information please see:

    FSCS - Protecting your money (PDF)

    FSCS Information Sheet - (including exclusions list) (PDF)

  • Contact us

    Call us Monday to Friday 7am to 8pm, Saturday 9am to 2pm

  • We accept calls via Text Relay.

    Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

icon

Tap

Do your banking wherever you are with secure online banking services.

Download our app

icon

Click

Bank online 24/7 using our Internet Banking website.

Internet Banking

icon

Call

Phone us at any time day or night - call 0345 835 3858.

Call us now

icon

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

Find branches