• Our Branches

    Making TSB fit for the future

    We know the way people do their banking is changing. So we’re investing £250 million in our branches and digital services to offer customers the choice they want: great face to face and digital banking.   

    In the last two years, we’ve redesigned over 150 branches and given six figure upgrades to around 40 branches. Our upgraded branches now offer better technology and improved services, including more self-service facilities and more TSB Partners on hand to help.

    And we’re very proud that, at the end of last year, we opened two brand new flagship branches in Aberdeen and Birmingham.  

  • Branch refit community wall 1

  • Local branches, local decisions

    We’ll continue to upgrade some branches and open new ones, but this does mean that we’ll also close some branches.   

    We’ve committed to carrying out local, comprehensive Branch Reviews to understand how branch closures might affect each community, and in 2016 we signed up to the Access to Banking Protocol to help us do that.

    You can find a Branch Review available at each closing branch, and you can also find them all here. They explain the local information we’ve gathered as part of the review and how we made the decision to close the branch. The reviews also include details about banking alternatives in each local area, including our agreement with the Post Office® for basic branch services.

    There will be no compulsory redundancies as a result of these changes. All Partners in any closing branches will be offered roles in other branches.  

    Extra help with your banking

    We’re taking great care to help our customers with the changes. If you find travel difficult or need extra help, please talk to one of our Partners when you’re in branch. They’ll help you find other ways to do your banking.

    Our Partners are also offering ‘get me started on digital’ meetings which are open to everyone. Please ask one of our Partners if you’d like to find out more.

    Even better banking

    Our two new flagship branches opened in Birmingham and Aberdeen in December last year. This is the first time we’ve launched brand new branches and we’re incredibly proud of our new designs. We asked customers what changes they would like to see in our branches, and their ideas are at the heart of our design.

    60% of TSB customers said they wanted more self-service machines in branches. We’ve installed the latest self-service machines that let customers pay in cheques, pay bills and make other transactions. All without needing to visit a counter. 

    88% of TSB customers wanted TSB Partners on hand to help them with more complicated money matters. The new branches have an entire floor dedicated to face-to-face conversations, with purpose-built meeting rooms so customers can discuss their finances, as well as TSB’s services, in privacy and comfort.

    61% of TSB customers said they would like help from branch Partners with Mobile and Internet Banking. We’ve made sure that some Partners are on hand to help customers with questions about online banking or the TSB app. All our branches now offer free Wi-Fi and iPads are available in branch for customers to log on to tsb.co.uk.

    We've also installed digital screens internally and externally, and a large interactive TV screen. These let customers explore what TSB has to offer, including 'how to' videos and information on local news and events.  

    This great mix of face-to-face and digital services are what customers told us they wanted. It’s digital banking with a human touch.

    We look forward to seeing you soon in one of our new branches.

    Is your branch closing?

    Read more about the Branch Reviews we’ve carried out

  • Branches we’re working on

    Look up your local branch to see if it falls into one of these categories:

    Partly closed - Your branch will stay open, but some services might not be available while we’re improving it.

    Temporarily closed - Your branch will close for a little while, but we can point you to another in the meantime.

    Fully closed - Your branch is closing, but our Partners can help you find another branch that suits you.   

     

     Affected branch  Type of closure Start date End date Alternative branch 
    81 Old Christchurch Road
    Bournemouth
    BH1 1EW
    Fully closed symbol 
    Temporarily closed 
    24 March 2017  5 May 2017  5-6 Lansdowne Crescent
    Bournemouth
    BH1 1RY
    15 High Street
    Coventry
    CV1 5RD
    Fully closed symbol 
    Temporarily closed 
    10 March 2017  21 April 2017  98-100 Walsgrave Rd
    Stoke
    Coventry
    Warwickshire
    CV2 4EF
    19 Highgate Hill
    Archway
    London N19 5LS
    Fully closed symbol 
    Temporarily closed 
    10 March 2017  31 March 2017 51 Highgate High Street
    London
    N6 5LA
    574 Stockport Road
    Longsight
    Manchester
    M13 0RQ
    Fully closed symbol 
    Temporarily closed 
    9 March 2017  21 April 2017  855 Stockport Road
    Levenshulme
    Manchester
    M19 3PW
    72 George Street
    Altrincham
    WA14 1RF
    Fully closed symbol 
    Fully closed 
    2 June 2017    Haletop Civic Centre 
    Wythenshawe
    Manchester
    M22 5RB
    100 High Street 
    Tranent
    EH33 1HH
    Fully closed symbol 
    Fully closed 
    7 June 2017    128-130 High Street
    Musselburgh
    Midlothian
    EH21 7EA

    38 Court Street
    Haddington
    East Lothian
    EH41 3NP
    495a Calder Road
    Edinburgh
    EH11 4AP
    Fully closed symbol 
    Fully closed 
    8 June 2017    163 St John's Road
    Edinburgh
    EH12 7SD

    176 Gorgie Road
    Edinburgh
    EH11 2NT
    1105 Maryhill Road
    Glasgow
    G20 9AY
    Fully closed symbol 
    Fully closed 
    8 June 2017    196 Byres Road
    Glasgow
    G12 8SN
    5 Greenlees Road
    Cambuslang
    G72 8JB
    Fully closed symbol 
    Fully closed 
    9 June 2017    160 Main Street
    Rutherglen
    G73 2HT

    987 Shettleston Road
    Glasgow
    G32 7PA
    411 - 413 Sauchiehall Street
    Glasgow
    G2 3LG
    Fully closed symbol 
    Fully closed 
    2 June 2017    52-60 St Vincent Street
    Glasgow
    G2 5TU
    13 Braehead Shopping Centre
    Kings Inch Road
    Glasgow
    G51 4BP
    Fully closed symbol 
    Fully closed 
    2 June 2017    9 Canal St
    Renfrew
    PA4 8QE
    193 Sneinton Dale
    Nottingham
    Nottinghamshire
    NG2 4HU
    Fully closed symbol 
    Fully closed 
    2 June 2017    11 Low Pavement
    Nottingham
    NG1 7DQ


    5-6 Lansdowne Crescent
    Bournemouth
    BH1 1RY 

    Fully closed symbol  
    Fully closed  
    19 May 2017   81 Old Christchurch Road
    Bournemouth
    Dorset
    BH1 1EW

    855 Stockport Road
    Levenshulme
    Manchester                     
    M19 3PW

    Fully closed symbol 
    Fully closed  

    12 May 2017
     

    574 Stockport Road
    Longsight
    Manchester
    M13 0RQ

    1296 Ashton Old Road
    Higher Openshaw
    Manchester
    M11 1JG

    Fully closed symbol
    Fully closed

    12 May 2017    

    574 Stockport Road
    Longsight
    Manchester
    M13 0RQ

    44 Bridge Street 
    Pinner 
    Middlesex 
    HA5 3JJ
    Fully closed symbol 
    Fully closed
    5th May 2017 
      53 St Ann's Road   
    Harrow 
    Middlesex 
    HA1 1JU
    103 Wolseley Road 
    Ford 
    Plymouth 
    PL2 3BL
    Fully closed symbol 
    Fully closed 
    28 April 2017     36 Morshead Road 

    Crownhill 
    Plymouth 
    Devon 
    PL6 5AH

    162 Armada Way 
    Plymouth 
    PL1 1LB

    762 Finchley Road 
    Golders Green 
    London 
    NW11 7TH
    Fully closed symbol 
    Fully closed
    31 March 2017    58 High Street 
    Harlesden 
    London 
    NW10 4LP

    162 Armada Way 
    Plymouth 
    PL1 1LB

    Temporarily closed 
    Temporarily closed

    24 March 2017   7 April 2017  

    103 Wolseley Road 
    Ford 
    Plymouth 
    PL2 3BL

    51 Highgate High Street 
    London 
    N6 5LA
    Fully closed symbol 
    Fully closed 
    7 April 2017    19 Highgate Hill 
    Archway 
    London 
    N19 5LS
    407-409 Coventry Road
    Small Heath
    Birmingham
    B10 0SP
    Fully closed symbol 
    Fully closed 
    14 June 2017    538 Stratford Road
    Sparkhill
    Birmingham
    B11 4BD

    156 Alum Rock Road
    Saltley
    Birmingham
    B8 1HU
    259 Durban Road
    Fiveways
    Grimsby
    DN32 8AU
    Fully closed symbol 
    Fully closed 
    14 June 2017    43 Victoria Street
    Grimsby
    DN31 1UU
    45 Cheap Street
    Sherborne
    DT9 3PU
    Fully closed symbol 
    Fully closed 
    15 June 2017    King George Street
    Yeovil 
    BA20 1PS

    Market Place
    Somerton
    TA11 7NB
    High Street
    Goring
    Reading
    RG8 9AT
    Fully closed symbol 
    Fully closed 
    16 June 2017    200 Broad Street
    Reading
    RG1 7QJ
    33 Charles Street
    Sheffield
    S1 2HU
    Fully closed symbol 
    Fully closed 
    30 June 2017    1 Abbey Lane
    Woodseats
    Sheffield
    S8 0BJ

    11 High Street
    Meadowhall
    Sheffield
    S9 1EN
    142 - 146 Main Street
    Lochgelly
    KY5 9JR
    Fully closed symbol 
    Fully closed 
    20 June 2017    92 High Street
    Cowdenbeath
    KY4 9NF

    114 High Street
    Kirkcaldy
    KY1 1NQ
    30 High Street
    Dunblane
    FK15 0AB
    Fully closed symbol 
    Fully closed 
    20 June 2017    52 Murray Place
    Stirling
    FK8 2BX

    30 Drysdale Street
    Alloa
    FK10 1JL
    40 Henderson Street
    Bridge of Allan
    FK9 4HS
    Fully closed symbol 
    Fully closed 
    21 June 2017    52 Murray Place
    Stirling
    FK8 2BX

    30 Drysdale Street
    Alloa
    FK10 1JL
    171 Station Road
    Cardenden
    KY5 0BN
    Fully closed symbol 
    Fully closed 
    22 June 2017    199 Dunearn Drive
    Kirkcaldy
    KY2 6LE

    114 High Street
    Kirkcaldy
    KY1 1NQ
    3 The Vennel
    Linlithgow
    EH49 7EX
    Fully closed symbol 
    Fully closed 
    22 June 2017    20-22 South Street
    Bo'ness
    EH51 0EA

    89/91 La Porte Precinct
    Grangemouth
    FK3 8AW
    435 Great Northern Road
    Aberdeen
    AB24 2EH
    Fully closed symbol 
    Fully closed 
    23 June 2017    99 Rosehill Drive
    Aberdeen
    AB24 4JS

    2 School Road
    Aberdeen
    AB24 1TY
    3 Reform Street
    Kirriemuir
    DD8 4BS
    Fully closed symbol 
    Fully closed 
    23 June 2017    20 East High Street
    Forfar
    DD8 2EG

    10 St Mary Street
    Brechin
    DD9 6JQ
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