• Setting up Apple Pay

    Your 1-stop checklist

    First things first, what Apple device and TSB account do you have? If you're eligible for contactless payments and you've got one of the devices from section A and one of the cards from section B below, you're ready to begin the setup checklist.

    A. Supported Apple devices

    • In shops you can pay using your iPhone 6, 6 Plus or later, or your Apple Watch
    • In apps you can make payments with your iPhone 6, 6 Plus or later, iPad Pro, iPad Air 2, iPad mini 4 or iPad mini 3

    Check the Apple websitefor the latest list of supported devices.

    B. Accounts and cards

    Debit cards
    Available with Apple Pay
    Classic, Classic Enhance and Classic Plus accounts
    Select, Silver, Gold, Platinum and Premier accounts 
    Student accounts 
    Graduate accounts 
    Under 19's accounts (if aged 13 and over only) 
    Not available with Apple Pay  
    Cash Account 
    Cash cards 
    Business Bank accounts 
    Under 19 accounts where the customer is below 13 years of age 


    Credit cards
    Available with Apple Pay
    Any Mastercard credit cards
    Not available with Apple Pay 
    Any American Express and Visa credit cards (including Business credit cards)
    Additional card holders

  • To use Apple Pay, your device needs to be running iOS 8.1 or later. You can check which version of operating system it's using by going to 'Settings' > 'General' > 'About', then scrolling down and looking for 'Version'.

    Under 'About' in the menu you should see a 'Software Update' notification if your device is on an older version.

    Go to the 'Settings' icon on your device, select 'Use iCloud' and follow the on-screen instructions.

    We also recommend setting up Find My iPhone in case your device is lost or stolen. See our Apple Pay security page for more information.

    To activate Touch ID on your iPhone or iPad:

    • Tap 'Settings' > 'Touch ID & Passcode', then enter your Passcode - you'll need to set one up if you haven't already
    • Tap 'Add a Fingerprint' and hold your device as you normally would when touching the Home button
    • Follow the on-screen instructions

    You can add up to 8 different credit or debit cards to the Wallet app or your Apple Watch. And if you're adding more than 1, you can choose which one you'd like as your default card.

    To add cards via your iPhone:

    • open the Wallet app
    • select the '+' button
    • follow the on-screen instructions

    To add cards to your Apple Watch:

    • open the Apple Watch app on your iPhone that's paired with Apple Watch
    • tap 'Wallet & Apple Pay'
    • tap 'Add credit or debit card'
    • follow the on-screen instructions

    To add cards via your iPad Pro, iPad Air 2, iPad mini 4, iPad mini 3:

    • open 'Settings'
    • tap 'Wallet & Apple Pay'
    • then select 'Add credit or debit card' 
    • follow the on-screen instructions

    Please note: if you have a brand new or replacement credit card, you'll need to activate the card for Apple Pay to work. This is a security feature to make sure that no-one else has got hold of your card.

    Here's how to make your TSB account your default card if you've registered more than 1:

    Go to Settings, select 'Wallet & Apple Pay', tap 'default card' and select your TSB card.

    To make sure it's you who's trying to register the device, we'll give you the option to complete the verification by SMS or a phone call.

    If you choose SMS, we'll send a verification code to the mobile number registered to your account. All you need to do is enter the code in the Wallet app.

    And that's it - you're ready to start using Apple Pay. In most stores you'll be able to spend up to £30 per contactless transaction but there are some that'll let you make higher value payments. And in apps, there's no upper limit.

  • Need some more help?

    From learning how to remove cards to the contactless transaction limit, we've listed answers to frequently asked Apple Pay questions.

    See FAQs



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